WFS SSVF Rural Case Manager - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

2d•Onsite

About The Position

Will work with referred veterans & their families to assess housing resources, needs, & barriers & make an appropriate housing plan cooperatively with the veteran. Provide case management services to Veterans to develop & execute Individual Housing Plans (IHP) that enhance housing security to eligible participants through direct & indirect service provision in Goodwill (GIIN) & partner agencies. Must pass background & driver record check.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.
Must pass background & driver record check.

Nice To Haves

Develop knowledge of local housing resources, housing eligibility criteria & housing types.
Locate landlords willing to lease to clients with housing barriers.
Need to network with other community agencies to determine rental & deposit assistance that might be beneficial to program participants.

Responsibilities

Screen Veterans for eligibility into the Support Services for Veterans' Families (SSVF) program.
Take referrals from community providers & community residents.
Establish & document participant eligibility for the program.
Determine the participant's household needs & priorities.
Gather & record information to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
Provide alternate resources & diversion assistance to those veterans not eligible.
Ensure that participants receive the assistance needed to promote housing stability until they exit the program & that participants obtain needed supportive services.
Coordinate activities & work collaboratively with contracted community agencies providing services under the SSVF program to ensure that IHPs are achieved.
Use informal community networks to locate resources & make referrals as necessary in support of IHPs.
Conduct other services & activities in concert with Department of Veterans Affairs, SSVF Families program guide & at the direction of Goodwill Program Manager.
Assist with the development & implementation of programs & services.
Assist with screening of referrals for appropriate program & service options
Follow up on participant progress, providing encouragement.
Ensure all paperwork & related activities are current, accurate, & in compliance.
Enter required data into Participant database in a timely & accurate manner.
Stay informed of state & federal laws affecting the organization & the people it serves.
Assist participants in achieving the highest level of independent functioning while receiving services.
Facilitate Person-Centered Planning.
Inform business, labor, & the general public about Goodwill services & available potential employees.
Develop knowledge of local housing resources, housing eligibility criteria & housing types.
Locate landlords willing to lease to clients with housing barriers.
Network with other community agencies to determine rental & deposit assistance that might be beneficial to program participants.
Inform Program Manager of any unusual events that occur, & document appropriately for incident.
Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
Advocate for the veteran with community resources, provide community referrals & mediation (housing/crisis intervention).
Maintain flexibility to work evenings or weekends shifts.
Demonstrate knowledge of community & the community resources.
Work collaboratively with WFS to provide participant services.
Follow all policies, procedures, and directives of GIIN assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
Other duties as assigned.