SS E-Referral Specialist

Amedisys, Inc. • Washington, DC

10h • Remote

About The Position

Make a difference every day as an Amedisys electronic referral specialist. Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home.

Requirements

• High School diploma or GED equivalent.
• Experience working in an environment where timeliness and quality of response were measured and impacted business results.

Nice To Haves

• Home health or hospice experience preferred.
• Experience in customer facing sales preferred.

Responsibilities

• Serves as the first line of customer service for external and internal customers.
• Professionally responds through electronic referral platforms within the specified time requirements.
• Meets assigned key performance indicators (KPIs).
• Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
• Coordinates with care centers on ability to staff electronic referrals.
• Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
• Communicates pertinent patient information to the care center team.
• Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
• Performs other duties as assigned.

Benefits

• Choice of PPO or HSA medical plans with free telehealth.
• Paid time off.
• Up to $1,000 in free healthcare services with Amedisys HSA plan.
• Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.
• Mental health support with up to five free counseling sessions through the Employee Assistance program.
• 401(k) with a company match.
• Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave.
• Fleet vehicle program (restrictions apply) and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED