Referral Specialist

AltaPointe Health•Mobile, AL

About The Position

The Referral Specialist serves all of the clinical staff and must navigate and negotiate successful tracking and coordination of referrals. This role requires highly technical clerical tasks specific to an area of work, including responsibility for the preparation of specialized departmental documents. The position involves significant interpersonal staff and public contact, requiring appropriate and professional conduct, independent judgment, discretion, and personal initiative. Proficiency in using Electronic Health Record (EHR) systems is essential.

Requirements

High School graduate or the equivalent.
Proficiency in Excel.
Ability to problem solve and carry out task independently.
Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software.
Knowledge of HIPAA.

Nice To Haves

Experience in medical practices to include outpatient best practices, FQHC, coding and billing.

Responsibilities

Track and enter all referral requests in EHR System on a daily basis.
Prioritize Urgent referrals and follow entire process through to confirmed scheduled appointment.
Communicate and coordinate referral requests with outside specialists.
Re-refer/re-schedule patients if they do not make their original referred appointment.
Request authorizations from patient’s insurance companies required by specialists.
Request authorization extensions or adjustments as requested by specialists.
Provide contact information to patients asking for specific details about their appointments.
Answer, respond and document phone calls, request and questions from patients in a timely manner.
Routinely make notification phone calls to patients throughout the referral process.
Document every step of the patients’ referral process in EHR system.
Closes the final loop in referral tracking and document patient completion in HER.
Communicate information via computer, phone, fax, and in writing to appropriate resources.
Respond to In-house provider questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
Knowledgeable of sliding fee scale for qualifying patients and have the ability to counsel and educate patients.
Assist with coverage of front desk as needed to handle patient needs.
Assist with coding and review of records for billing purposes.
Complies with Health Center’s policies and procedures.
Demonstrates professionalism, patience, and a high level of interpersonal and communication skills with patients, staff, visitors, and outside organizations.
Seeks supervision and consultation as needed.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Documents in a timely fashion per policy.
Documents in a clear, legible, and concise manner.
Courteous and respectful towards consumers, visitors and co-workers.
Treats consumers with care, dignity and compassion.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others, including consumers and families.
Assists consumers and visitors as needed.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumers’ needs, expectations and individual differences.
Actively participates in AltaPointe committees as required.
Accurately completes assigned tasks in a timely manner.
Accesses appropriate community resources according to consumers’ needs.
Follows AltaPointe policies and procedures.
Maintains current license and requirements for renewals and certifications, if applicable.