Referral Specialist

Community Health Center of Southeast Kansas Inc • Pittsburg, KS

7d • Onsite

About The Position

The Referral Specialist I is part of the health information team providing support to patients and healthcare providers throughout the organization. This role is responsible for ensuring that referrals to external providers are completed in a courteous, efficient, accurate, and timely manner with appropriate documentation to help ensure continuity of care for patients and referring providers. The Referral Specialist I also reviews incoming personal health information to aggregate vital information and enter the information into the electronic health record in a structured format to support high quality patient care.

Requirements

• High school diploma or GED.
• Proficient in Microsoft.
• Ability to communicate in a professional, courteous and respectful when interacting with staff, external organizations, patients and family members.
• Familiarity with healthcare – especially medical - terminology
• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
• Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
• Communicates through appropriate channels. Use proper chain of command for complaints.
• Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
• Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team.
• Provide customer service in accordance to the organization’s mission.
• Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

Nice To Haves

• At least 1 year of experience in healthcare setting preferred.

Responsibilities

• Schedules and confirms patient consultation and referral appointments with specialists appropriate for the patient’s needs and resources.
• Accurately and thoroughly documents referrals within the Electronic Health Record.
• Tracks referrals to assure documentation is obtained to support continuation of care.
• Schedules follow-up appointments, and works with consulting providers and patients to assure that appointments are kept.
• Communicates personal health information effectively with external organizations, on behalf of patients and providers, to support continuation of care.
• Organizes and aggregates all incoming patient health information pertinent to our standard quality measures to assist in record completion that will lead to high quality patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED