SRE Systems Engineer (TS/SCI Clearance)

Salesforce•Herndon, VA

5d•Onsite

About The Position

Join Salesforce’s Site Reliability Engineering (SRE) team, working with Infrastructure and Research and Development partners to keep Salesforce cloud services available for customers around the clock. The role focuses on the resilience and reliability of services used by millions of customers and includes responding to major incidents, automating production operations, and contributing to compliance and resiliency initiatives. The position is based in Herndon, Virginia, and is eligible for an onsite work arrangement. Candidates must have an active TS/SCI with Polygraph clearance. Candidates must also be U.S. citizens (U.S. born or naturalized), not hold dual citizenship, and agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Requirements

Experience in enterprise-scale internet service engineering or support.
Hands-on command-line experience with Unix variants, including Red Hat Enterprise Linux.
Experience with TCP/IP networking technologies and protocols.
Experience with incident management in a 24/7 environment.
Ability to write scripts in Python, Go, or similar languages.
Experience provisioning and operating AWS infrastructure.
Active TS/SCI with Polygraph clearance.
U.S. citizenship (U.S. born or naturalized), no dual citizenship, and agreement to complete a U.S. federal government MBI for a Moderate Public Trust position.

Nice To Haves

Solid understanding of ITIL service operations.
Experience with configuration management tools such as Chef or Puppet and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
Hands-on experience supporting and managing Kubernetes-based applications and services.
Certifications in Linux+, Red Hat, or AWS.
Familiarity with Agile processes and DevOps practices.

Responsibilities

Monitor customer-facing services and respond to Severity 0 and Severity 1 incidents, leading technical reviews and contributing to root cause analyses.
Automate detection and resolution of recurring production issues to reduce repetitive manual work.
Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and resiliency drills.
Partner with and mentor teammates to stay current on industry technology and drive team development.