SRE Systems Engineer (TS/SCI Clearance)

Salesforce•Herndon, VA

1d•$117,200 - $176,700•Onsite

About The Position

Salesforce is hiring an SRE Systems Engineer to help maintain the availability and resilience of its cloud services. The role works alongside Infrastructure and Research and Development partners to support services used by customers around the clock. The position is based in Herndon, Virginia, and is eligible for an onsite work arrangement. Candidates must have an active TS/SCI with Polygraph clearance. The posting also states that candidates must be U.S. citizens (U.S.-born or naturalized), not hold dual citizenship, and agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. The engineer monitors customer-facing services, responds to high-severity incidents, automates recurring production issue detection and resolution, and contributes to compliance, resiliency, and self-healing efforts. The role also involves technical reviews, root cause analysis, resiliency drills, and partnering with and mentoring teammates.

Requirements

Experience in enterprise-scale internet service engineering or support.
Hands-on experience using the command line on Unix variants, including Red Hat Enterprise Linux.
Experience with TCP/IP networking technologies and protocols.
Experience with incident management in a 24/7 environment.
Ability to write scripts in Python, Go, or similar languages.
Experience provisioning and operating AWS infrastructure.
Active TS/SCI with Polygraph clearance.
U.S. citizenship (U.S.-born or naturalized), no dual citizenship, and agreement to complete a U.S. federal government MBI for a Moderate Public Trust position.

Nice To Haves

Solid understanding of ITIL service operations.
Experience with configuration management tools such as Chef or Puppet and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
Hands-on experience supporting and managing Kubernetes-based applications and services.
Linux+, Red Hat, or AWS certifications.
Familiarity with Agile processes and DevOps practices.

Responsibilities

Monitor customer-facing services and respond to Severity 0 and Severity 1 incidents.
Lead technical reviews and contribute to root cause analyses.
Automate detection and resolution of recurring production issues to reduce repetitive manual work.
Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and resiliency drills.
Partner with and mentor teammates to stay current on industry technology and support team development.