Sr. Workday HCM Analyst

Ryan Specialty•Chicago, IL

7d•Hybrid

About The Position

The Sr. Workday HCM Analyst is a key contributor to the optimization and sustainability of core HR systems and processes, ensuring compliance, data integrity, and operational excellence globally across the firm. This hands-on role serves as a subject matter expert in Workday Core HCM and HR service delivery platforms, leading the documentation, analysis, and continuous improvement of business processes that support scalability and future growth. The Specialist collaborates closely with cross-functional teams—including HR, IT, and business stakeholders—to design and refine workflows that elevate the employee experience and streamline service delivery. This role also identifies opportunities to integrate automation and emerging technologies, including AI-enabled tools, to enhance efficiency, improve decision-making, and support a data-driven HR strategy.

Requirements

Bachelor's degree in human resources (HR) or related field.
5+ years of experience in HR operations or HR systems administration.
Proficiency with Workday HCM Core features: business process configuration and data administration.
Microsoft 365 Skills: Teams, SharePoint administration for HR content and document automation and Visio.
Experience with ServiceNow HR Service Delivery or similar ticketing platforms.
Strong process mapping and data analysis skills using Microsoft Excel, Microsoft Visio and other visualization tools.
Ability to manage multiple priorities in a fast-paced, project-driven environment.
Excellent interpersonal skills and the ability to collaborate with a team
Strong problem-solving skills
Administrative Expertise
Communication Skills
Managerial Abilities
Interpersonal Skills
Analytical Skills
Attention to detail
Collaboration
Customer Service
Multitasking
Time Management
Confidentiality
Problem-Solving

Responsibilities

Document and review existing global business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows, for example, optimizing onboarding or termination processes to reduce handoffs.
Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users.
Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience.
Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures.
Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements.
Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions.