Sr. VoIP Solutions Engineer

Bandwidth • Raleigh, NC

10d

About The Position

Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! We are looking for a Sr. VoIP Solution Engineer who is diligent, has an amazing eye for detail, and is always looking for patterns in their work for opportunities to optimize or automate. If your idea of fun is losing track of time while geeking out over simplifying the complex and a love for using creativity to build elegant and well-documented solutions, we’d like to talk to you.

Requirements

• 2+ years as a VoIP Specialist in a carrier network.
• Keen understanding of SIP, RTP, and other protocols related to inter-carrier VoIP calling.
• Identified and solved scaling/capacity problems between complex VoIP networks.
• Well-versed in DevOps standards and enthusiastic about staying at the forefront of the industry by implementing AI-powered solutions.
• Very comfortable working in and troubleshooting Linux.
• Experience with instrumentation, metrics, and observability.
• Used to working closely with developers, site reliability engineers, and operational teams to communicate the nuances of a complex network.
• Comfortable solving problems with code, automating tasks is second nature.
• Familiar with the IP networks that underpin VoIP networks.
• Familiar with the general use of RDBMs like MySQL or Postgres.
• Track record of identifying, distilling requirements, and resolving problems/creating solutions.
• Passionate about overall product quality and leading your team to increase it.

Nice To Haves

• Experience working with vendor solutions like Ribbon and AudioCodes and/or open-source VoIP applications like Asterisk, Freeswitch, Kamailio, or Opensips.
• Reliance on Python and Ansible to enable success.
• Familiarity with the general use of RDBMs like MySQL or Postgres.
• Leveraged AWS or another cloud platform to deploy VoIP applications.
• Resourceful person with a creative mindset.
• Highly proficient in an additional language to English.

Responsibilities

• Scale and simplify the world by being a member of the VoIP team.
• Be a contributing voice in your team’s design, deployment, troubleshooting, and maintenance of various tools and services that support Bandwidth’s worldwide voice network.
• Collaborate with peers to build and refactor VoIP networks in a scalable, reliable, and repeatable way.
• Lead the charge on the next evolution of Bandwidth's global voice network.
• Critically examine what we’re building and how we’re building it, and originate ideas and activities that advance our craft.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo: When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed