Sr. Vehicle Quality Engineer, Vehicle Programs and Engineering

Amazon • Nashville, TN

2d

About The Position

Vehicle Programs & Engineering is looking for a Sr. Vehicle Quality Engineer to
ensure excellence across our fleet of tens of thousands of vehicles spanning
conventional delivery vehicles, electric vehicles, and innovative transportation
solutions. The key partners to this team will include (but not be limited to)
Vehicle manufacturers, Technology partners, Finance, Analytics Team,
Maintenance, Fleet Ops, Safety and Global teams. Your work will influence
business-critical decisions at massive scale and impact multiple organizations
globally. To be successful in this role, you'll need to manage complex quality
issues across hardware and software systems, balance competing stakeholder
priorities across OEMs and internal teams, and communicate technical concepts
effectively to both technical and non-technical audiences.

Join Amazon's Global Vehicle Programs and Engineering team in our mission to
develop the world's safest, most productive, and sustainable delivery fleet. As
a Vehicle Quality Engineer, you'll play a critical role in ensuring excellence
across our entire transportation ecosystem—spanning conventional delivery
vehicles, electric vehicles, and innovative transportation solutions.
At Amazon, we're working to be the most customer-centric company on earth. In
the Global Fleet and Products (GFP) team, we own the driver experience and
products used for delivering all Amazon packages. This role is your opportunity
to directly impact how millions of packages reach customers every day.

Requirements

• 5+ years of design & innovation, research & development work experience
• Bachelor's degree in Engineering or a foreign equivalent
• Experience in management of engineering design projects
• Experience using business or technical software like MS Excel, MS Project, and CAD software

Nice To Haves

• 5+ years of specialty (with progressive responsibility) experience
• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, electronic system design, and decision making
• Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Experience with design-in-safety

Responsibilities

• Lead vehicle quality across design, manufacturing, and product execution.
• Champion customer perspective through KPIs and specifications across all vehicle lifecycle phases.
• Analyze and track field performance data from internal and external sources.
• Identify trends, prioritize issues into measurable and actionable items, and drive data-driven decision-making across the organization.
• Conduct quality investigations and root cause analysis. Use statistical methods (6 Sigma, TQM, SPC, Shainin) to resolve field issues. Manage issue tracking systems and drive cross-functional resolution.
• Manage software quality as program lead. Coordinate with OEM and internal software teams on software-related quality issues. Define vehicle software performance metrics and track quality from fleet operations perspective.
• Ensure hardware-software integration quality. Validate software deployment with manufacturers and technology partners. Track and resolve field issues across all vehicle types.
• Drive first-time quality with manufacturers and technology partners. Use FMEAs and/or risk priority methods. Audit quality systems using AIAG standards and developing partner capabilities.
• Lead continuous improvement projects. Investigate new technologies. Balance tactical execution with long-term quality roadmap development.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level