Vehicle Programs Specialist

Percepta•Dearborn, MI

7d•Onsite

About The Position

The Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Requirements

3 years administrative office experience required
Experience using mainframe and web system applications
Critical thinking, problem solving, and analytical skills
Strong planning and organizing skills
Strong communication skills that demonstrate knowledgeable, proactive and clear communication
Excellent customer service skills to include a positive mindset that actions self-control
Excellent time management skills
Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
Proficient in MS Office (i.e. Outlook, Word, and Excel)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide administrative assistance to Vehicle Programs personnel
Administer support for the "M" (Manufacturer) Plate Program
Support our Co Car, AXZ, and Ford Fleet Care Call Centers
Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
Process billing invoices from vendors and dealerships for delivered vehicles
Process tickets, tolls, citations, etc
Process vehicle title, plates, and registrations
Process and monitor vehicle orders
Process vehicle returns, title corrections, and auction disposal
Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
Customer account maintenance
Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc
Perform as a back-up for other Vehicle Program personnel when necessary
Perform duties that require signing as a company agent and/or department notary