Sr. Unit Manager – Billing Operations - Remote

Symetra • ,

38d • Remote

About The Position

Symetra is seeking an experienced and people‑focused Senior Unit Manager to lead a team supporting new business billing activities within our Workforce Benefits organization. In this role, you will lead and develop a team responsible for setting up and delivering accurate, timely billing for new Workforce Benefits customers. You’ll oversee daily operations, partner across departments, and help prepare the team for future systems and process changes—all while delivering a positive customer experience. You will play a key role in building team capability, improving operational efficiency, and supporting service excellence during a critical phase of the customer lifecycle.

Requirements

• High school diploma required
• 3+ years of experience in a leadership or people‑management role
• Proven ability to lead, motivate, and develop teams
• Strong problem‑solving and decision‑making skills
• Ability to work independently while collaborating across teams
• Clear, professional communication and relationship‑building skills
• Organized, service‑oriented, and comfortable managing deadlines
• Willingness to travel occasionally for training or business needs.

Nice To Haves

• college degree preferred
• Experience in employee benefits, insurance, or financial services is a plus—but not required

Responsibilities

• Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities
• Set clear performance expectations and ensure accountability for quality, service, and productivity
• Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation
• Ensure work is completed accurately and on time in alignment with service and quality standards
• Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues
• Support resolution of customer or partner questions during the billing setup process
• Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency
• Lead training and skill development efforts, including preparation for new systems or operational changes
• Handle escalated employee, customer, or process‑related issues as needed
• Maintain working knowledge of Workforce Benefits products and billing processes
• Communicate team, department, and company goals to promote alignment and engagement

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED