Billing Operations Manager

Crunchafi

2d•Remote

About The Position

The Billing Operations Manager owns the day-to-day execution and ongoing improvement of Crunchafi's billing function. You'll lead invoicing, billing reconciliations, and revenue-impacting operational workflows across our product lines, ensuring accuracy, timeliness, and scalability as the business grows. This role sits at the intersection of finance, revenue operations, and systems, translating complex billing scenarios into clean, repeatable processes. You'll manage a small offshore team that handles transactional billing work, while personally owning the harder edge cases: complex reconciliations, system configuration, and cross-functional cleanup. The ideal candidate is an Excel power user with deep, hands-on experience in NetSuite and Zone Billing, a strong systems mindset, and a track record of bringing order to messy, high-volume data.

Requirements

Significant hands-on billing and billing operations experience, ideally in a B2B SaaS or subscription-based environment
Strong experience with NetSuite and Zone Billing
Excel power user; comfortable with advanced formulas, lookups, pivot tables, and large data sets; can build and audit complex workbooks with confidence
Proven track record of leading complex reconciliations across systems and resolving messy, multi-source discrepancies
Strong systems mindset; quick to learn new tools, map data flows, and identify root causes rather than treating symptoms
Comfortable processing and analyzing large data sets; able to translate raw data into clear, defensible answers
Experience managing or closely coordinating with offshore teams; sets clear expectations and holds a high-quality bar
Reliable, consistent, and detail-oriented; people trust your numbers and your follow-through
Strong communicator who can work cross-functionally with Finance, Sales, CS, and Engineering
Experience working in a fast-paced, high growth environment

Responsibilities

Own day-to-day billing operations, ensuring accuracy, timeliness, and scalability
Establish and maintain reliable, repeatable processes that drive consistency across billing cycles
Manage and optimize billing workflows in Zone Billing within NetSuite, including subscription structures, billing schedules, and pricing configurations
Maintain, configure, and continuously improve NetSuite and Zone Billing to support new products, pricing models, and renewal motions, with a focus on automation and scalability
Perform and oversee complex reconciliations across systems, ensuring data integrity
Lead and manage a team of offshore billing specialists, setting clear expectations, monitoring performance, and ensuring high-quality output
Create documentation, SOPs, and QA processes to support a distributed team and minimize errors
Partner cross-functionally with Finance, Revenue, and Engineering to resolve discrepancies and improve processes
Analyze large datasets to identify trends, issues, and opportunities for optimization
Partner with Accounting on month-end and quarter-end close, owning the billing-side inputs to revenue recognition, deferred revenue, and AR