Sr. Training Manager, AMI Educational Engagement, Allergan Aesthetics, Austin Texas

AbbVie•Austin, TX

4d•$109,500 - $208,500•Onsite

About The Position

Allergan Medical Institute (AMI) is dedicated to the continuous training and development of its customers. The AMI Training Centers aim to provide innovation, education, exceptional service, and a commitment to excellence with a personal touch. To support the expansion of our educational programs and AMI Training Centers, we are seeking a skilled trainer to play a key role in the development, execution, advancement, and success of our educational engagement programs. The Sr. Training Manager, AMI Educational Engagement will report to the Director of AMI Educational Engagement.

Requirements

Bachelor’s degree required.
Minimum of 3 years of experience in customer education training.
Minimum of 4 years of experience in the Medical Aesthetics, Medical Device, or Pharmaceutical sector in Sales and/or Marketing.
Flexibility in work hours and extended hours during program/event days (which may include weekends) is required.
Experience in instructional delivery and content/workshop development.
Knowledge of instructional design principles and adult learning theories.
Comfortable with various training methods and integrating technology into training initiatives.
Excellent interpersonal/relationship building and communication skills.
Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
High degree of flexibility in adapting to a rapidly changing environment.
High level of accountability, reliability, agility, and responsiveness.
Keen eye for detail and enthusiasm for creating engaging training experiences.
High-energy, self-motivated, and task-oriented.
Proficient in Microsoft Word, Excel, and Outlook.
Ability to travel up to 30%+ domestically (including overnight) is required.
Valid driver’s license issued by the state in which the individual resides, and a good driving record.
Responsible for performing all duties in compliance with appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies.

Nice To Haves

Experience in facial injectables is strongly preferred.

Responsibilities

Facilitate training programs at our AMI Immersive customer training center in Austin, TX.
Develop and manage AMI Training Center programs to meet customer and sales team needs.
Create and implement customer engagement strategies, including the end-to-end customer experience.
Manage in-classroom technologies and engagement strategies, including content development.
Collaborate with AMI cross-functional teams, internal sales/brand stakeholders, and agency partners to develop and execute training programs, identifying efficiencies and opportunities.
Work cross-functionally with the field team on program communications and initiatives.
Manage program reports and field communications.
Develop and facilitate workshops for key sales team meetings.
Monitor and evaluate training program effectiveness, providing feedback and making adjustments to enhance learning outcomes.
Address issues promptly and effectively, ensuring timely resolution of customer inquiries and concerns.
Collaborate with cross-functional partners to ensure seamless program integration.
Foster a positive and engaging learning environment.
Develop and maintain a high level of knowledge of Allergan Aesthetics products, platforms, and loyalty programs.
Perform other duties as assigned.