Sr. TPM, CRM, Customer Behavior Analytics

Amazon • Seattle, WA

6d • Onsite

About The Position

We are seeking a highly experienced Sr. Technical Program Manager to lead our Customer Relationship Management (CRM) initiative within the Customer Behavior Analytics organization. This strategic program aims to revolutionize how Amazon understands and engages with customers across their entire journey. The ideal candidate will drive the technical vision and execution of complex, cross-functional projects that leverage data science, machine learning, and personalization technologies to deepen customer engagement and drive business growth.

This role offers an exciting opportunity to shape the future of Amazon's customer engagement strategy and drive significant business impact through innovative applications of data and technology. The successful candidate will play a key role in Amazon's efforts to build deeper, more personalized relationships with customers and unlock new avenues for growth.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• 9+ years of technical program management experience
• Experience providing technical leadership on high-impact cross-fucntional technical project
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations, or experience managing teams
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience with written and verbal communication and presentation
• Knowledge of project management tools and methodologies (agile to waterfall)

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree, or MBA in management, business administration, economics, engineering, marketing
• 5+ years of machine learning, statistical modeling, data mining, and analytics techniques experience
• Experience using customer insights and data to deeply understand target customers and dive deep
• Experience working within teams delivering software products and features using agile methodologies
• Experience using data and metrics to influence senior leadership and drive organizational change
• 1+ years of Amazon experience, or experience in leadership or account management positions
• Experience within e-commerce or Retail fields
• Knowledge of security and compliance standards including HIPAA and GDPR

Responsibilities

• Lead the technical strategy and roadmap for the CRM program, aligning with Amazon's broader customer-centric vision
• Collaborate with senior leadership to define program goals, KPIs, and success metrics
• Drive cross-team alignment and execution across Customer Behavior Analytics, Personalization, and User & Product Marketing Technology teams
• Manage complex dependencies and risks across multiple workstreams including data science model development, experimentation, and product launches
• Partner with science, engineering, product, and design teams to deliver innovative customer experiences that drive category discovery and increase engagement
• Develop and track program-level metrics, providing regular updates to leadership on progress, risks, and opportunities
• Lead strategic planning for resources, budget, and timelines to ensure successful delivery of program objectives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior