Sr. Telecom Analyst

Alyeska Pipeline Service Company•Kent, WA

5d•Onsite

About The Position

Under general direction of the Alyeska Enterprise Telecom Lead, performs duties to install, maintain, and support telecom services for Alyeska ensuring data delivery and reliable communications for operations and business data, voice networks and control systems. This telecommunications position interacts with OT and Enterprise Network, Cyber Security, Voice, LMR, Automation, Controls, Distributed Computing, and Telecom Expense Management (TEM) personnel. This position will participate in or conduct lifecycle analysis and evaluation of present communication, networks, data systems and technologies, and will recommend, install and support components in life-cycle renewal, modification, and replacement as necessary. This position will regularly interface with telecommunication and network services vendors, baseline service providers as well as internal customers. This position oversees and leads various projects including renewal or extensions of the voice, business or telecommunication networks, radio, and other electronic communication systems. This position will play an important role in the development and implementation of a comprehensive electronic communications strategy implementation and the life cycle renewal of the associated infrastructure necessary to provide a broad range of communication services to Alyeska. In this position, the candidate will be responsible for business analysis, system design project planning, implementation, maintenance, and support of enterprise electronic communication systems. Supports the introduction of new communications infrastructure or devices as required. Coordinates with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades. In addition, the position is directly responsible for overseeing the development and maintenance of standards and operating procedures for electronic communication equipment and systems. May be tasked with developing; supervising and/or conducting communications-related training for TAPS employees who utilize communication systems. Participates in planning and budgeting. This position will support urban and field activation of Alyeska's Crisis and Incident Management centers for training, drills, or actual events. Responds to state and federal regulatory agencies for requests for information as directed.

Requirements

Bachelor's degree or equivalent years’ experience on a year for year basis.
Three (3) years of related experience in voice communication systems, systems analysis, network services in a corporate environment, Microsoft suite (Teams, Azure, Teams Telephony, O365), or contract compliance.
Advanced technical knowledge of Telecommunication systems and service delivery.
Advanced written and verbal communication skills.

Nice To Haves

Working knowledge of the capabilities and limitations of various types of communication equipment and transmission media.
Cable distribution Systems including IEEE standards.
Advanced voice and data communications systems, equipment, and lifecycle analysis.
Land Mobile Radio (LMR) systems and FCC compliance knowledge.
Data Networks, capacity management, routing and troubleshooting.
Ability to create, read, interpret and update circuit diagrams, blueprints and schematics.
Working knowledge of the policies, regulations, guides and precedents pertinent to the area of assignment.
Ability to gather; correlate, summarize and interpret a variety of technical information and data.
Ability to analyze implications to project trends to apply conclusions in devising solutions to complex problems.
Build and maintain effective working relationships with personnel of varied backgrounds, interests and degrees of technical knowledge of communications.
Strong working knowledge of project management methodology to coordinate implement services.
Knowledge of project management methodology.
Customer Service Orientation.
Writing skills.
Ability to work cooperatively with other Alyeska employees, contractors or 3rd parties.
Ability to work under pressure, handling significant problems or tasks which come up simultaneously or unexpectedly.
Ability to establish priorities for own workload.
Ability to pursue and complete work assignments with minimum supervision.
Ability to execute work assignments competently and efficiently.
Ability to plan, organize and prioritize workflow.
Capability to serve as the Telecommunication’s lead in the absence of the Telecom Lead.

Responsibilities

Install, maintain, and support telecom services for Alyeska.
Ensure data delivery and reliable communications for operations and business data, voice networks and control systems.
Participate in or conduct lifecycle analysis and evaluation of present communication, networks, data systems and technologies.
Recommend, install and support components in life-cycle renewal, modification, and replacement.
Interface with telecommunication and network services vendors, baseline service providers as well as internal customers.
Oversee and lead various projects including renewal or extensions of the voice, business or telecommunication networks, radio, and other electronic communication systems.
Play an important role in the development and implementation of a comprehensive electronic communications strategy and the life cycle renewal of the associated infrastructure.
Responsible for business analysis, system design project planning, implementation, maintenance, and support of enterprise electronic communication systems.
Support the introduction of new communications infrastructure or devices.
Coordinate with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades.
Oversee the development and maintenance of standards and operating procedures for electronic communication equipment and systems.
Develop, supervise and/or conduct communications-related training for TAPS employees.
Participate in planning and budgeting.
Support urban and field activation of Alyeska's Crisis and Incident Management centers.
Respond to state and federal regulatory agencies for requests for information as directed.
Analyze, develop, implement and manage communication solutions to support specific initiatives or projects to meet business needs and priorities.
Ensure problems are quickly diagnosed and equipment failures and malfunctions are corrected.
Play a supportive role in the resolution of problems.
Participate in broader company initiatives which may have an electronic communication component.
Advise baseline and project teams on the implications of new initiatives.
Review and audit telecommunication invoices to contract terms.
Establish, develop, document and coordinate a preventative maintenance program.
Attend departmental meetings to discuss problems with equipment, establish time frames for projects and discuss work order progress.
Assess condition of and need for new equipment; recommend the purchase of new/additional equipment.
Develop, maintain and disseminate documentation and standard maintenance procedures for communication infrastructure.
Manage projects following Project management standards.
Effectively multitask, prioritize daily projects and able to re-organize if priorities shift.
Provide customers with quality experiences, establishing and maintaining effective relationships.
Produce presentations and communications that are clearly and concisely written.
Make independent decisions quickly in emergency situations.
Remain aware of changes in the industry by reading, attending training, actively participating in the day-to-day activities of the job, etc.
Work cooperatively with other Alyeska employees, contractors or 3rd parties.
Work under pressure, handling significant problems or tasks which come up simultaneously or unexpectedly.
Establish priorities for own workload.
Pursue and complete work assignments with minimum supervision.
Execute work assignments competently and efficiently.
Plan, organize and prioritize workflow.
Serve as the Telecommunication’s lead in the absence of the Telecom Lead.

Benefits

Medical, dental, and vision coverage starting day one
FSA
Eligible to participate in 401(k) on day one, with 7% company match after one year
Pension eligibility starting day one, with 1-year vesting
Annual bonus potential
Wellness reimbursement
EAP
Paid parental leave
Educational assistance
Vacation and sick leave