Sr Technician, Exterior Lighting and Signage

Pilot Company•Chicago, TN

2d•Onsite

About The Position

The purpose of this job is to focus on diagnosing and repairing Exterior Signs & Lighting work orders. This includes identifying potential and existing problems with electrical signage and lighting, providing analysis and investigation of issues, and determining the best solution for needed repairs. The role involves working with voltages from 120 to 480 volts and requires adherence to proper lockout/tagout procedures and safety protocols. The technician will complete service appointments, accurately insert notes, and communicate with facility maintenance for all repairs and installs, ensuring timely completion. Responsibilities also include responding to service requests, troubleshooting, diagnosing, and repairing based on warranty and industry standards, and communicating repair status to the ESL supervisor and store management. Excellent customer service is expected when interacting with onsite team members, requiring a professional and respectful manner and collaboration to meet project deadlines. The technician will complete same-day work order repair notes, ensure charge allocations are entered, and monitor truck stock for necessary parts. Maintenance of the service vehicle, tools, parts inventory, and uniforms according to company standards is also required, along with routine testing and calibration of equipment. Compliance with OSHA regulations for repairs and work activities, maintaining a safe worksite by preparing it, eliminating hazards, and cleaning up daily, and keeping maintenance workspaces and company vehicles clean and organized are essential. Support during emergency situations like power outages or safety incidents is also part of the role, as is modeling behaviors that support the company’s common purpose and ensuring compliance with all safety rules, regulations, policies, and procedures. Travel is required less than 75%.

Requirements

High school diploma or equivalent certificate required.
Minimum five years’ commercial electrical experience required.
Minimum three years aerial lift and electrical experience at heights 60 to 80 feet required.

Nice To Haves

Seven years’ experience preferred.
Electrical journeyman license preferred.
Five years’ experience preferred.

Responsibilities

Diagnose and repair Exterior Signs & Lighting work orders.
Identify potential and existing problems with electrical signage and lighting, provide analysis and investigation of issues, and determine the best solution for needed repairs (including but not limited to ballasts, lamps, sockets, switches, fixtures and involving voltages from 120 to 480 volts).
Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems.
Complete service appointments, accurately insert notes, and communicate with facility maintenance for all repairs and installs.
Ensure timely completion of service appointments.
Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards.
Communicate with the ESL supervisor and store management to report repair status.
Provide excellent customer service to team members onsite, interact in a professional, respectful manner and collaborate to meet project deadlines.
Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly.
Monitor truck stock to ensure required parts are available.
Maintain service vehicle, tools, parts inventory, and uniforms in accordance with company standards.
Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards.
Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations.
Ensure that the jobsite is maintained to the highest standards of safety; prepare worksite, eliminate all possible hazards and cleanup site daily.
Maintain clean and organized maintenance workspaces and company vehicles.
Provide support during emergency situations, such as power outages or safety incidents.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with safety rules, regulations, policies, and procedures.
Complete other duties as assigned.