Sr Technician, Exterior Lighting and Signage

Pilot Company•Knoxville, TN

12h•Hybrid

About The Position

The purpose of this job is to focus on diagnosing and repairing Exterior Signs & Lighting work orders. This role involves identifying potential and existing problems with electrical signage and lighting, providing analysis and investigation of issues, and determining the best solution for needed repairs. The technician will follow proper lockout/tagout procedures and safety protocols, complete service appointments with accurate notes, and communicate with facility maintenance. They will ensure timely completion of service appointments, respond to service requests, troubleshoot, diagnose, and repair based on warranty and industry standards. Communication with the ESL supervisor and store management regarding repair status is essential, as is providing excellent customer service to onsite team members. The role requires completing same-day work order repair notes, ensuring charge allocations are entered, and monitoring truck stock for parts availability. Maintaining the service vehicle, tools, parts inventory, and uniforms according to company standards is also a key responsibility. The technician will perform routine testing and calibration of equipment, ensure repairs and work activities comply with OSHA regulations, and maintain a safe and clean worksite and company vehicles. Support during emergency situations and modeling behaviors that support the company’s common purpose are also part of the role. Travel is required less than 75%.

Requirements

High school diploma or equivalent certificate required.
Minimum five years’ commercial electrical experience required.
Minimum three years aerial lift and electrical experience at heights 60 to 80 feet required.
OSHA30 certification

Nice To Haves

Seven years’ experience preferred.
Electrical journeyman license preferred.
Five years’ experience preferred.

Responsibilities

Diagnose and repair Exterior Signs & Lighting work orders.
Identify potential and existing problems with electrical signage and lighting, provide analysis and investigation of issues, and determine the best solution for needed repairs (including but not limited to ballasts, lamps, sockets, switches, fixtures and involving voltages from 120 to 480 volts).
Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems.
Complete service appointments, accurately insert notes, and communicate with facility maintenance for all repairs and installs.
Ensure timely completion of service appointments.
Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards.
Communicate with the ESL supervisor and store management to report repair status.
Provide excellent customer service to team members onsite, interact in a professional, respectful manner and collaborate to meet project deadlines.
Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly.
Monitor truck stock to ensure required parts are available.
Maintain service vehicle, tools, parts inventory, and uniforms in accordance with company standards.
Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards.
Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations.
Ensure that the jobsite is maintained to the highest standards of safety; prepare worksite, eliminate all possible hazards and cleanup site daily.
Maintain clean and organized maintenance workspaces and company vehicles.
Provide support during emergency situations, such as power outages or safety incidents.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with safety rules, regulations, policies, and procedures.
Complete other duties as assigned.