Sr Technician, Exterior Lighting and Signage

Pilot Company•Indianapolis, IN

About The Position

The Sr Technician, Exterior Lighting and Signage focuses on diagnosing and repairing exterior sign and lighting work orders. The technician identifies existing and potential issues with electrical signage and lighting, investigates and analyzes problems, and determines repair solutions. Work may involve ballasts, lamps, sockets, switches, fixtures, and electrical systems from 120 to 480 volts. The technician completes service appointments and installations, documents repairs, communicates with facility maintenance, the ESL supervisor, and store management, and works to complete appointments on time. The role also maintains service vehicles, tools, parts inventory, uniforms, equipment, and workspaces; performs routine testing and calibration; and supports emergency situations such as power outages or safety incidents. The technician must follow company safety procedures, OSHA regulations, and applicable industry standards, while providing professional customer service to onsite team members. Travel is required less than 75%.

Requirements

High school diploma or equivalent certificate.
At least five years of commercial electrical experience.
At least three years of aerial lift and electrical experience at heights of 60 to 80 feet.
OSHA 30 certification.
Ability to follow safety rules, regulations, policies, and procedures.

Nice To Haves

Seven years of commercial electrical experience preferred.
Electrical journeyman license preferred.
Five years of aerial lift and electrical experience at heights of 60 to 80 feet preferred.

Responsibilities

Diagnose, troubleshoot, and repair exterior signs and lighting, including electrical components and systems operating from 120 to 480 volts.
Identify potential and existing problems with electrical signage and lighting, investigate issues, and determine appropriate repair solutions.
Follow lockout/tagout procedures and safety protocols when working on electrical or mechanical systems.
Complete service appointments and installations, accurately document work, and communicate with facility maintenance about repairs and installations.
Ensure timely completion of service appointments and respond to service requests in accordance with warranty and industry standards.
Communicate repair status to the ESL supervisor and store management.
Provide professional customer service to onsite team members and collaborate to meet project deadlines.
Complete same-day work order repair notes, forward them to the supervisor, and enter charge allocations as appropriate.
Monitor truck stock and maintain required parts availability, service vehicles, tools, inventory, and uniforms according to company standards.
Perform routine testing and calibration of equipment to support proper operation and compliance with standards.
Perform repairs and work activities in accordance with OSHA regulations and company safety policies and procedures.
Prepare and maintain safe jobsites by eliminating hazards and cleaning up daily; keep maintenance workspaces and company vehicles clean and organized.
Provide support during emergencies, including power outages or safety incidents.
Model company behaviors and support guests and team members at the highest level.
Complete other duties as assigned.