Sr Technical Solutions Engineer - IBM Power

Ingram Micro • Fort Worth, TX

2d • $102,000 - $173,400 • Remote

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! About the Team: The Solution Design & Services (SD&S) organization functions as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem. The role falls under our Build Team: Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power). Primary Focus: Solution Design (build solutions) - develop a detailed solution design that includes all the necessary components and recommended hardware, software, and services. This may include enabling the TSS associates to grow technology sales while maintaining vendor relations to drive focused results. Collaborate with sales, the partners, and (as possible) the end-clients to gather and analyze the customers’ requirements. This includes security requirements, budgetary constraints, time-to-implement, and other business and technical needs. Identify and evaluate solution options that would meet these requirements. Develop detailed solution designs and present them to the partners. Be a resource for the partners to present the solution to the end-users (if necessary). KPIs: Number of designs built, number of customer engagement (consult, training). SLA: Accuracy of designs, % of on-time delivery and response, % of customer satisfaction. As a Sr Technical Solutions Engineer, you need to be a technical leader and resource for SD&S and Ingram Micro. Maintain relevant applicable industry certifications and identify certifications and trainings that can help others within your areas of technical responsibility. Represent SD&S to partners, able to build the most complex of solutions and/or intelligently advocate the value of SD&S via multiple mediums.

Requirements

• Minimum of 5 years technical experience.
• Deep understanding of the method to uncover customer needs.
• Ability to design and implement complex solutions.
• IBM Power experience.
• Specialist in technical or business skills.
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Minimum 5 years functional experience including a minimum of 3 years specific experience.
• Ability to make significant contribution to processes and systems.
• Communicate effectively.
• Customer Focus.
• Tech Savy.

Nice To Haves

• IBM Power certifications are a plus.

Responsibilities

• Develop a detailed solution design that includes all the necessary components and recommended hardware, software, and services.
• Enable TSS associates to grow technology sales while maintaining vendor relations to drive focused results.
• Collaborate with sales, partners, and end-clients to gather and analyze customer requirements, including security, budget, time-to-implement, and other business and technical needs.
• Identify and evaluate solution options that meet customer requirements.
• Develop detailed solution designs and present them to partners.
• Present solutions to end-users if necessary.
• Act as a technical leader and resource for SD&S and Ingram Micro.
• Maintain relevant industry certifications and identify certifications and trainings for others.
• Represent SD&S to partners.
• Build complex solutions.
• Advocate the value of SD&S via multiple mediums.
• Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists.
• Cultivate customer and vendor relationships to gain trusted advisor level.
• Represent the company at company and industry events and conferences.
• May lead vendor initiatives, driving goals to results in the SD&S contact center.

Benefits

• healthcare benefits
• paid time off
• parental leave
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree