Sr Technical Solutions Engineer - IBM Power
About The Position
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! About the Team The Solution Design & Services (SD&S) organization functions as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem. The role falls under our Build Team: Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power)
Requirements
- IBM Power experience
- Minimum of 5 years technical experience
- Deep understanding of the method to uncover the customers' needs
- Ability to design and implement complex solutions
- Four-year college degree (or additional relevant experience in a related field)
- Minimum 5 years functional experience including a minimum of 3 years specific experience
- Ability to make significant contribution to processes and systems
- Communicate effectively
- Customer Focus
- Tech Savy
Nice To Haves
- Certifications are a plus
- Certifications and trainings that can help others within your areas of technical responsibility
Responsibilities
- Develop a detailed solution design that includes all the necessary components and recommended hardware, software, and services.
- Enable TSS associates to grow technology sales while maintaining vendor relations to drive focused results.
- Collaborate with sales, the partners, and (as possible) the end-clients to gather and analyze the customers’ requirements, including security requirements, budgetary constraints, time-to-implement, and other business and technical needs.
- Identify and evaluate solution options that would meet these requirements.
- Develop detailed solution designs and present them to the partners.
- Be a resource for the partners to present the solution to the end-users (if necessary).
- Maintain relevant applicable industry certifications and identify certifications and trainings that can help others within your areas of technical responsibility.
- Represent SD&S to partners, able to build the most complex of solutions and/or intelligently advocate the value of SD&S via multiple mediums.
- Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists.
- Cultivate customer and vendor relationships to gain trusted advisor level.
- Represent the company at company, industry events and conferences.
- May lead vendor initiatives, driving goals to results in the SD&S contact center.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- A 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
