Sr. Technical Service Manager - Dairy
About The Position
A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 6+ years of experience in the food industry with an expert level of knowledge of food systems, ingredient functionality, and processing across a broad range of food applications. Experience and knowledge of Dairy products, formulating, and processing is required. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with a large number of customers across a broad range of applications. The ability and willingness to lead and mentor more junior scientists in technical details, and in demonstrating proper ways of working is expected. Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 50%.
Requirements
- MS or BS in Food Science or other related field
- 5+ years of experience in the food industry.
- Food formulation experience and understanding of food systems and ingredient functionality required.
- Extensive industry experience including experience demonstrating leadership within the technical community
- Willingness to travel up to 50% (car and/or air)
Nice To Haves
- Experience and knowledge of Dairy products, formulating, and processing is required.
- Ability and willingness to lead and mentor more junior scientists in technical details, and in demonstrating proper ways of working is expected.
Responsibilities
- Understand customer culture, capabilities, structure and processes and utilise these insights to build relationships with key decision makers
- Partner with Commercial team to build a strong project pipeline by identifying and shaping new opportunities.
- Lead customer projects and provide technical expertise to address customer issues.
- Be able to provide customers with technical support related to processing issues or challenges.
- Follow and share market intelligence and industry trends to contribute to solution development.
- Present new technology and product ideas to existing and potential customers, and at Technical Symposiums.
- Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required in the technical community and at customers
Benefits
- Medical, Dental, Vision coverages
- Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
- 401K with company match
- Company paid life insurance
- Lifestyle Spending Account
- Identity Theft protection
- Employee Assistance Program
- telemedicine
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
