Sr Technical Project/Program Manager

Blue Cross and Blue Shield of North Carolina • Durham, SC

23h • $107,901 - $172,642 • Hybrid

About The Position

The Senior Technical Project/Program Manager leads complex, technology-driven projects and initiatives from planning through delivery, release, and post-implementation transition. This role is responsible for and equally accountable for the successful completion of one or more related projects or initiatives by coordinating team efforts, managing schedules, milestones, budgets, risks, dependencies, and aligning stakeholders. This position facilitates Agile delivery by overseeing governance, delivery planning, cross-team coordination, and ensuring clear and transparent visibility into project or initiative health. The PM serves as the primary point of contact for all matters concerning the project.

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Nice To Haves

• Significant experience leading complex technology projects, technical programs, or enterprise delivery initiatives from planning through execution and implementation.
• Advanced expertise in project management disciplines, including risk management, resource planning, budget management, stakeholder engagement, decision-making, and cross-functional team leadership.
• Strong understanding of Agile delivery methodologies, SDLC, technical dependency management, release planning, governance frameworks, and enterprise delivery practices.
• Proven ability to collaborate and influence across business, product, technology, architecture, finance, vendor, and executive leadership teams while effectively communicating project status, risks, dependencies, and key decisions.
• Experience supporting Agile execution, vendor management, business readiness, change management, and release coordination; PMP, Agile, Scrum, SAFe, or related project management certification preferred.

Responsibilities

• Lead the planning, execution, and delivery of digital technology initiatives by developing and managing integrated project plans, schedules, milestones, roadmaps, and release timelines.
• Coordinate cross-functional efforts across Agile teams, engineering, product, business stakeholders, vendors, and enterprise programs to ensure successful delivery outcomes.
• Maintain sufficient technical and product knowledge to anticipate delivery risks, support tradeoff discussions, and help resolve technical blockers and dependencies.
• Identify, assess, track, and manage project risks, issues, assumptions, dependencies, and decisions, ensuring timely escalation and resolution when needed.
• Ensure alignment with organizational governance standards, delivery methodologies, compliance requirements, and quality expectations.
• Manage project resources, capacity planning, team allocations, and delivery constraints while supporting accurate forecasting and execution planning.
• Track and oversee project budgets, financial forecasts, vendor commitments, and resource impacts, providing visibility into factors affecting scope, timeline, and business outcomes.
• Build and maintain effective relationships with business leaders, product teams, technology partners, architects, vendors, and other key stakeholders.
• Serve as the primary point of contact for project communications, status reporting, risk management, escalations, and stakeholder engagement.
• Translate complex technical delivery information into clear, actionable updates for business partners and executive leadership.
• Support Agile delivery practices through PI planning, sprint and release coordination, dependency management, and cross-team execution oversight.
• Coordinate release readiness activities, approvals, implementation planning, change management, and transition to production support.
• Monitor delivery performance, quality, scope, schedule adherence, and issue trends to promote predictable and high-quality outcomes.
• Contribute to program-level initiatives and continuous improvement efforts by enhancing delivery practices, governance processes, dependency management, reporting, and cross-functional collaboration.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior