Sr. Technical Program Manager- Automation and Simplification
About The Position
The Sr. Technical Program Manager drives horizontal AI operations and enablement across supported organizations, helping teams advance AI efforts in alignment with the Chief AI Transformation & Simplification Officer’s strategy. The role builds operating mechanisms that connect horizontal organizations with the people, capabilities, and resources needed to adopt AI, while supporting program management for priority initiatives. The position works with initiative owners and partners across horizontal organizations, the AI Acceleration team, Finance, Engineering, and other parts of PayPal. It coordinates enablement activities and forward-deployed AI pods, tracks progress and dependencies, helps resolve cross-team issues, maintains a central view of AI efforts across the AI Acceleration team, and provides consolidated updates for leadership. The role plans and manages engineering operational programs, provides technical guidance and support to program teams, establishes program management processes and standards, monitors progress and performance, communicates status and issues to senior leadership, manages budgets and resources, and fosters continuous improvement and innovation. The role is based in San Jose, California, and PayPal’s balanced hybrid work model generally calls for three days in the office and two days at the office or home workspace.
Requirements
- At least 8 years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
- Experience with program management methodologies and tools within an engineering environment.
Responsibilities
- Drive horizontal AI enablement operations, establishing practical ways for supported organizations to engage with AI Acceleration, access resources, and advance AI efforts.
- Help translate the Chief AI Transformation & Simplification Officer’s strategy into aligned activities and execution plans across supported horizontal organizations.
- Partner with horizontal leaders and teams to understand AI enablement needs, connect them with relevant capabilities, and coordinate follow-through.
- Coordinate enablement activities with the AI Enablement team, including training, office hours, demonstrations, champion networks, guidance, and knowledge sharing.
- Gather feedback about adoption needs, barriers, and effective practices, and use it to improve enablement support.
- Support program management for priority AI initiatives by tracking plans, milestones, commitments, risks, dependencies, and decisions.
- Coordinate across horizontal teams, AI Acceleration, Finance, Engineering, and other partners to align work and address cross-team dependencies.
- Coordinate forward-deployed AI pods with Engineering and other relevant teams, including participants, working rhythms, milestones, and dependencies.
- Maintain a central view of AI efforts across the AI Acceleration team, consolidating status, milestones, risks, dependencies, and decisions needed.
- Prepare leadership updates on horizontal AI efforts and broader AI Acceleration work.
- Facilitate working sessions and reviews; document decisions, actions, owners, and due dates, and follow through to closure.
- Support initiative owners and Finance in coordinating business-case inputs, including value, investment, resourcing, delivery assumptions, and expected outcomes.
- Track agreed measures of enablement, adoption, and initiative progress with accountable business and delivery partners.
- Improve operating practices, tools, and templates that support horizontal AI enablement and execution.
- Plan and manage a portfolio of engineering operational programs.
- Provide technical guidance and support to program teams.
- Establish and maintain program management processes and standards.
- Monitor program progress and performance against objectives.
- Communicate program status and issues to senior leadership.
- Manage program budgets and resources.
- Foster a culture of continuous improvement and innovation.
Benefits
- Comprehensive, choice-based wellbeing programs supporting physical, emotional, and financial wellbeing.
- Generous paid time off.
- Healthcare coverage for employees and their families.
- Resources to support financial security and mental health.
- Annual performance bonus, equity, or other incentive compensation may be available, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
