Sr. Technical Product Manager - Order Platform Group

Zoro • Chicago, IL

2d • Hybrid

About The Position

As a Senior Technical Product Manager (TPM) within Zoro’s Enterprise Platform Engineering organization, you shape platform strategy and architectural intent in partnership with the Director of Platform Engineering and Staff Platform Engineers. You operate at the intersection of business outcomes, system architecture, and engineering execution, ensuring platform investments are valuable, viable, operable, resilient, compliant, and cost-aware before teams commit to implementation. You define logical system boundaries, align stakeholders around measurable outcomes, and ensure delivery aligns with approved architectural intent and business priorities (without owning implementation design).

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience
• 8+ years in technical product management, platform strategy, systems architecture, or related technical leadership roles
• Experience defining system-level solutions for complex, cross-team initiatives
• Solid understanding of AI tooling that accelerates TPM work; stays current on emerging options
• Strong understanding of cloud-native architectures, distributed systems, and platform engineering
• Strong understanding of company accounting principles, financial statements, and financial processes within an ERP environment, with the ability to ensure accurate system configuration and translate financial data into actionable insights.
• Strong familiarity with end-to-end supply chain processes, including Order-to-Cash (OTC) and Procure-to-Pay (PTP), with the ability to effectively manage and optimize these workflows within an ERP system.
• Experience articulating trade-offs across cost, risk, compliance (PCI/SOX/NIST), and operational sustainability
• Proven ability to align cross-functional stakeholders across business, engineering, and security
• Excellent written and verbal communication skills

Nice To Haves

• Experience in ecommerce or high-scale B2B technology environments
• Success shaping platform roadmaps that improved developer productivity, operational resilience, or scalability
• Experience partnering closely with Staff-level Engineers or Architects on enterprise initiatives
• Familiarity with internal platform/foundational engineering organizations
• Track record of evaluating platform investments for value realization and cost efficiency

Responsibilities

• Define and communicate conceptual/logical architecture for platform capabilities (boundaries, responsibilities, interactions) aligned to business outcomes.
• Own and author Solution Assessments that define problem, success measures, constraints, risks, and high-level system direction.
• Manage platform evolution over time through sequencing, investment trade-offs, and deprecation strategy.
• Align architectural direction to business goals, risk tolerance, compliance requirements (PCI, SOX, NIST CSF), and cost expectations in partnership with key stakeholders.
• Partner with Staff Engineers to ensure architectural intent is technically feasible and operationally sound.
• Be accountable for solution viability: operability, resilience, scalability, and directional cost implications are assessed early.
• Frame business vs. technology trade-offs in terms of value, risk, cost, and time-to-deliver.
• Continuously evaluate value vs. cost, identifying simplification, optimization, and toil reduction opportunities.
• Validate solutions can be sustainably supported by engineering and operational teams.
• Identify and document compliance, cybersecurity, and risk considerations early in the Solution Assessment process.
• Ensure appropriate engagement with Global Risk Compliance and Cloud Security, and partner with engineering leadership to translate requirements into actionable technical designs.
• Maintain visibility into auditability, data protection, and regulatory constraints impacting platform systems.
• Serve as the primary interface to business and platform stakeholders for the group’s capabilities.
• Align stakeholders on opportunity, success definition, and expected outcomes prior to delivery.
• Represent developer/platform-user needs in roadmap decisions; monitor adoption and operational performance to guide roadmap adjustments.
• Partner with Engineering Managers to align sequencing and delivery with architectural intent and business priorities.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Senior