Sr Tech Supp Professional

Solstice Advanced Materials•Spokane, WA

1d•$84,249 - $105,311•Onsite

About The Position

As a Sr Tech Supp Professional at Solstice Advanced Materials (SEM), you will direct and coordinate customer technical and field engineering support for the Targets business. This key technical role supports customer requests and interactions with key customers, identifies opportunities, drives results, and troubleshoots customer issues. You will work closely with product management and regional and strategic account sales to identify customers’ critical technical requirements and provide technical input to Commercial and R&D teams based on a deep understanding of customer applications. The role helps drive new product development and expedite qualification of existing products. You will report directly to the Global Director, tech supp and work at the Spokane Valley, Washington site. The position provides engineering and process support, including troubleshooting material and process performance, supporting product qualifications, and executing and reporting corrective actions. It develops and maintains applications support for target products, leads regional field engineering efforts, owns technical support deliverables, and coordinates technical assistance and engineering support, both on-site and remotely. The role also works with customer engineering and manufacturing teams, Sales, Program Managers, Operations, offering and Program Managers, and internal engineering and manufacturing departments to address technical needs, assess risks, meet deadlines, and close deliverables and corrective actions. Staying current on technology trends, emerging technologies, and competitor intelligence is also part of the role.

Requirements

5+ years of experience in the semiconductor industry at major semiconductor manufacturers, equipment OEMs, or material suppliers.
3+ years of technical experience in metal deposition, with strong knowledge of Physical Vapor Deposition (PVD) technology.
Experience with metallurgical laboratory evaluation techniques.
Strong written and verbal communication skills.
Ability to learn quickly and understand technical materials and concepts.
Detail-oriented and able to work with minimal supervision.
Basic Microsoft Office PC skills.

Nice To Haves

BS or MS degree in materials science, metallurgy, mechanical engineering, electrical engineering, physics, or a related field.
Fosters teamwork and diversity, defines success in terms of the whole team, and recognizes and develops diverse teams.
Gets results by consistently meeting commitments and translating business requirements into executable plans.
Communicates effectively through timely, concise, thoughtful oral and written communication, listening, influencing, negotiating, and collaborating.

Responsibilities

Provide engineering and process support, troubleshoot material and process performance, support product qualifications, and execute and report on corrective actions.
Develop and maintain applications support for target products, including technology requirements, quality and performance issues, and process integration knowledge.
Lead regional field engineering support efforts for targets and related products.
Own technical support deliverables and ensure customer responsiveness on product application issues.
Work and communicate with engineering and manufacturing departments at leading semiconductor companies.
Develop and maintain relationships with key engineers and managers.
Work hands-on with customer engineering and manufacturing departments on product, process, and equipment settings in the fab as needed.
Identify, coordinate, and assess technical performance and risks.
Stay current on key technology trends, emerging technologies, and competitor intelligence.
Work with offering and Program Managers to develop technology roadmaps.
Provide regional technical assistance as needed, including technical presentations, and coordinate on-site and remote engineering support.
Work closely with Sales, Program Managers, and Operations to meet deadlines and close deliverables and corrective actions in a timely manner.
Identify customers’ critical technical requirements and provide technical input to Commercial and R&D teams.
Support new product development and expedite qualifications of existing products.