Sr. Talent Development Partner

PointClickCare•Mississauga, ON

5d•CA$88,000 - CA$98,000•Hybrid

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading health tech company, we empower employees to push boundaries, innovate, and shape the future of healthcare. We have the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, serving over 30,000 provider organizations. We reinvest a significant percentage of our revenue into research and development. PointClickCare is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures, offering flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future, accelerated by AI. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration and improving outcomes. Our hiring practices uncover AI expertise, and we invest in training and development to nurture innovation. Join us in redefining healthcare so it doesn’t just survive, it thrives.

Requirements

Advanced analytical, collaboration, interpersonal, and influencing skills.
Advanced skills in multi-tasking, priority setting, organization, risk management, project planning, and project management.
Advanced skills in applying a holistic view to performance problems, identifying root causes, and recommending learning solutions as required.
Demonstrated experience with both the instructional design and development of multi-channel (i.e., facilitator-led, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blended, other digital) solutions in alignment with adult learning theories and instructional design methodologies.

Nice To Haves

Advanced visual design skills.
10+ years' experience in adult learning, instructional design, and development of interactive, blended learning solutions.
CTDP Certification, CPTD certification, Learning Guild membership or equivalent
University degree in Adult Learning, Instructional Technology, Educational Technologies, or related field.

Responsibilities

Collaborate with HR Strategic Business Partners and senior leaders to identify and prioritize learning needs, conduct skills assessments, and recommend learning solutions to address knowledge gaps and performance-related challenges.
Build and maintain strong cross-functional relationships with all PCC teams to understand business goals, prioritize tasks, and ensure content accuracy and quality.
Design, develop, and maintain comprehensive learning programs, including eLearning courses, virtual and traditional instructor-led training, performance support tools, and other educational materials.
Align curriculum development projects with business goals and software release cycles.
Utilize advanced instructional design principles and methodologies to create impactful learning experiences.
Develop storyboards, scripts, and other related materials to ensure high engagement and effectiveness.
Leverage a wide variety of educational technologies and tools to develop and deliver learning solutions.
Stay current with industry trends and innovations to ensure learning offerings remain engaging and effective.
Independently manage projects through the entire instructional design life cycle to complete project deliverables within planned scope, quality, and timelines.
Lead larger instructional design projects involving multiple team members and stakeholders.
Plan and execute custom off-sites, workshops, and other learning events to support team building, strategic planning, and leadership development.
Monitor key learning metrics on quality, customer satisfaction, and impact, and enhance education for continuous improvement.
Recommend and coordinate updates to existing learning materials for continuous improvement of course content and program delivery techniques.
Continually build a knowledge base of current and future technology trends, industry standards, and best practices.