Sr. Systems Engineer - CCA

TD SYNNEX • Miramar, FL

21h • Remote

About The Position

The Sr. Systems Engineer – Cybersecurity serves as the technical lead for the CrowdStrike brand in the Caribbean Central America (CCA) region. The role owns presales engineering and architecture for complex cybersecurity solutions spanning endpoint protection, EDR/XDR, identity protection, cloud security, next-generation SIEM, exposure management, and managed detection and response in on-premises, cloud, and hybrid environments. It ensures solution designs, configurations, sizing, and licensing align with CrowdStrike architectural standards, security best practices, and partner and customer requirements. The engineer makes key decisions affecting engineering, configuration, security posture, deployment, problem resolution, project delivery, and business outcomes, and ensures executable implementation and backout plans for proof-of-concept and proof-of-value engagements.

The role is the technical and presales point of reference for CrowdStrike across the CCA region, supporting partners and end customers throughout the sales cycle. It leads discovery, security assessments, architecture workshops, demonstrations, and PoC/PoV engagements; designs and positions solutions across the Falcon platform; supports integrations and migrations; and prepares technical proposals and compliance documentation. It also enables and mentors partner engineers, maintains demonstration and lab environments, develops API and SOAR integrations, coordinates technical escalations, and works with sales teams and project managers to deliver team commitments. Some travel is required. The position is described as operating in a professional remote environment during standard working hours, with overtime and on-call availability as business needs require. Candidates from Guatemala, El Salvador, Honduras, and the Dominican Republic are encouraged to apply.

Requirements

• Associate degree in Systems Engineering, Cybersecurity, Computer Science, or a related field; a bachelor’s degree is preferred.
• At least 3 years of cybersecurity experience in presales or sales engineering, security engineering, security consulting, SOC analysis, threat hunting, or incident response; stated as mandatory.
• Hands-on experience with technologies such as EPP/NGAV, EDR/XDR, SIEM/SOAR, identity security, cloud security (CSPM/CWPP/CNAPP), or managed detection and response.
• English proficiency at B2 level or higher.
• Fluent Spanish to support partners and customers across the CCA region.
• Ability to communicate clearly and translate complex security concepts into business value.
• Ability to deliver formal presentations and technical demonstrations to technical and executive audiences.
• Negotiation skills and ability to influence stakeholders and close mutually beneficial transactions.
• Strong cross-cultural interpersonal skills and ability to build effective working relationships.
• Leadership, initiative, and willingness to innovate and lead.
• Strong organization and time management, with ability to work independently and under pressure.
• Attention to detail, accuracy, ability to follow instructions, and willingness to seek clarification.
• Integrity, discretion, and commitment to ethical and organizational standards, including confidentiality of sensitive information.
• Ability to learn new systems and technologies quickly, with advanced proficiency in relevant computer applications.
• Awareness that unmet goals or customer expectations affect work-group results.
• Knowledge of cybersecurity frameworks and concepts such as MITRE ATT&CK, NIST CSF, Zero Trust, CIS Controls, and ISO 27001.
• Working knowledge of endpoint security, identity threat detection, cloud workload protection, threat hunting, threat intelligence, and incident response.
• Experience with Windows, macOS, and Linux, as well as Active Directory and Entra ID environments.
• Knowledge of networking and network security fundamentals, including TCP/IP, DNS, firewalls, VPN, proxies, and segmentation.
• Experience with SIEM, SOAR, and log management solutions such as Splunk, Microsoft Sentinel, IBM QRadar, or CrowdStrike Falcon Next-Gen SIEM.
• Security experience with cloud platforms (AWS, Azure, GCP), containers (Docker, Kubernetes), and virtualization (vSphere, Hyper-V).

Nice To Haves

• Bachelor’s degree.
• Experience with the CrowdStrike Falcon platform; strongly preferred but not required.
• Experience with comparable platforms such as SentinelOne, Microsoft Defender XDR, Palo Alto Networks Cortex XDR, Trend Micro Vision One, Sophos, Fortinet, Check Point, Cisco Secure Endpoint/XDR, or Splunk.
• Prior customer-facing presales experience within a vendor, distributor, integrator, or MSSP.
• Scripting and API skills, including PowerShell, Python, and REST.
• Knowledge of AI in security operations, data analytics, or IoT/OT security.
• CrowdStrike certifications such as CCFA, CCFR, CCFH, CCCS, or CCIS.
• Industry certifications such as CompTIA Security+ or CySA+, CISSP, CEH, GIAC (GCIH, GCFA), Microsoft SC-200, or AWS Certified Security – Specialty.

Responsibilities

• Serve as the technical and presales point of reference for CrowdStrike in the CCA region, supporting partners and end customers throughout the sales cycle.
• Design, configure, and position solutions across the Falcon platform, including Falcon Prevent (NGAV), Insight XDR, Identity Protection, Cloud Security, Next-Gen SIEM, Exposure Management, threat intelligence, and Falcon Complete managed services.
• Lead technical discovery sessions, security assessments, and architecture workshops to understand customer environments, risks, compliance requirements, and business objectives.
• Plan and deliver demonstrations, proofs of concept, and proofs of value; define success criteria and present results to technical and executive audiences.
• Work with partners to size and configure solutions, aligning modules, bundles, licensing, and bills of materials with client needs.
• Design integration and migration strategies from legacy antivirus, EDR, or SIEM solutions, including identity providers, SIEM/SOAR, firewalls, and cloud platforms.
• Prepare technical responses to RFPs and RFIs, solution architectures, and security compliance documentation.
• Enable partners through training, workshops, webinars, and regional events, and support their CrowdStrike certifications and specializations.
• Articulate CrowdStrike’s value proposition and differentiation against other endpoint, XDR, and SIEM vendors.
• Coordinate technical escalations with the vendor, engaging senior engineers for mission-critical or highly complex cases.
• Build and maintain demo and lab environments and develop automation and integrations using Falcon APIs and Falcon Fusion SOAR workflows.
• Prioritize work with sales teams and project managers and guide Engineers and Associate Engineers to meet team commitments.
• Train, mentor, and support partner System Engineers on cybersecurity and CrowdStrike technologies.
• Stay current on cybersecurity technologies, the threat landscape, adversary tradecraft, and industry trends.
• Ensure solution designs, configurations, sizing, and licensing align with architectural standards, security best practices, and partner and customer requirements.
• Ensure executable implementation and backout plans are in place for PoV/PoC engagements.
• Perform other duties as assigned.

Benefits

• Elective benefits tailored to the employee’s country.
• Formal leadership and professional development programs and on-demand courses.
• Well-being support through seminars, events, and the global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within their first 30 days.
• Internal peer-led inclusive communities and activities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree