Sr. Systems Engineer

DMI • Baltimore, VT

1d • $100,521 - $125,652 • Onsite

About The Position

DMI, LLC is seeking a Sr. Systems Engineer to support the “Implementation of Cybersecurity Resilience Enhancements for Critical Services” project. The position supports system and network improvements across MPA data centers, communication shelters, terminals, and support locations. The work generally requires onsite presence at two Baltimore-area work locations and may involve fieldwork at MPA terminal locations. Telework is not guaranteed and is subject to the customer's discretion.

The engineer installs, configures, deploys, maintains, and upgrades server, workstation, laptop, computer, network, storage, and peripheral equipment. The role includes Windows Server deployment and patching, backup and recovery, virtual machine and storage administration, DNS/DHCP/Active Directory maintenance, disaster recovery and continuity planning, monitoring, and incident resolution. The engineer develops, documents, reviews, and improves standard operating procedures and workflows, coordinates changes with MDOT Enterprise and the MDOT NOC, and supports Help Desk technicians and MPA support personnel.

The assigned resource must be available on call 24x7 to assist with or coordinate support for incidents and emergencies. A valid driver's license and personal transportation are required. The employee must obtain a TWIC after starting, as well as a Port Badge and Vehicle Decal for unescorted access to MPA secure locations and escort privileges. A fingerprint-based background investigation is required, and U.S. citizenship is required. No physical requirements are listed.

Requirements

• Bachelor's degree from an accredited college or university, with a major in Computer Science, Information Systems, Engineering, Business, or another related scientific or technical discipline.
• At least eight years of technical work experience in the major areas of system management and system integration.
• Demonstrated ability to perform senior-level engineering and/or IT tasks in areas such as software, electronics, telecommunications, or networking.
• At least five years of specialized IT and telecommunications experience involving system interfaces, system integration and network development, and/or integration of a wide range of network, hardware, and software solutions.
• At least three years of experience in operating systems software, electronic communications analysis and design, or networking.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Good verbal and written communication skills.
• Availability for 24x7 on-call support; must be reachable and able to assist and/or coordinate support for timely incident and emergency resolution.
• Valid driver's license and personal transportation.
• Ability to obtain a TWIC after starting, and to obtain a Port Badge and Vehicle Decal for access to MPA secure locations.
• Must successfully pass a fingerprint-based background investigation.
• Must be a U.S. citizen.
• Work generally requires onsite presence; fieldwork may require presence at MPA terminal locations in the same geographical area.

Nice To Haves

• Master's degree.

Responsibilities

• Support activities associated with the “Implementation of Cybersecurity Resilience Enhancements for Critical Services” project.
• Install, configure, deploy, and maintain server hardware and related network equipment.
• Deploy Windows Server 2016, 2019, or later versions, and develop or refine related Standard Operating Procedures (SOPs).
• Patch Windows servers using tools such as SCCM, validate related SOPs, and improve them as needed.
• Manage backup and recovery operations and validate and improve related SOPs.
• Deploy and maintain virtual machine environments such as Microsoft Hyper-V, and define, validate, and refine processes in accordance with best practices.
• Deploy and maintain storage systems for virtual machine environments, optimizing performance while preserving reliability and data integrity, and document deployment procedures.
• Deploy workstation and laptop patches promptly, verify success through appropriate reporting, and implement improvements as needed.
• Recommend network communication improvements, including switch and server configuration changes, to enhance system performance.
• Support Help Desk technicians in identifying recurring issues that require network or system improvements.
• Maintain DNS, DHCP, and Active Directory records and develop, revise, and validate SOPs aligned with best practices.
• Coordinate with support organizations such as the Enterprise NOC to resolve network outages, service interruptions, and other system issues, and define or refine related workflows.
• Review and update Disaster Recovery and Continuity of Operations Plans to address gaps and incorporate deployed improvements.
• Coordinate changes with MDOT Enterprise to ensure compliance with established processes and procedures.
• Coordinate with the MDOT Network Operations Center (NOC) to resolve data center and system issues.
• Keep MPA data centers and communication shelters at terminals and support locations operational outside scheduled maintenance periods.
• Install, configure, deploy, and maintain computers, servers, and peripheral devices.
• Coordinate, stage, and implement computer system upgrades in close collaboration with MPA support personnel.
• Manage computer configuration backups and recovery.
• Maintain continuous operation of data center computers, enroll devices in enterprise monitoring tools, configure required alerts, and promptly resolve abnormal conditions.
• Support Help Desk technicians with daily tasks and recommend process improvements.
• Perform other related duties as assigned.
• Remain reachable and provide or coordinate support as needed for incidents and emergencies on a 24x7 on-call basis.

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts.
• Annual performance reviews, tuition assistance, and internal career growth opportunities.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer recognition.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior