Sr Systems Engineer, Retail Demo Production

Apple • Sunnyvale, CA

22h

About The Position

Imagine what you could do here! The people here at Apple don’t just create
products — they build the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. At Apple, inclusion is a shared
responsibility, and we work together to foster a culture where everyone belongs
and is inspired to do their best work. We’re a diverse collective of thinkers
and doers, continuously reimagining our products and practices to help people do
what they love in new ways. That innovation is inspired by a shared commitment
to great work — and to each other. Because learning from the people here means
we’re learning from the best. Retail Operations creates the tools and programs
that empower our teams to provide, a one of a kind, only at Apple experience. We
do this by obsessing over the employee and customer experience, and driving a
global strategy that sets the bar.

The Retail Technology, Demo Production Engineering team is responsible for
prototyping, mastering, validating and deploying innovative demo experiences to
Apple Stores globally. You’ll be part of a dynamic team of engineers who partner
cross-functionally, impacting tens of thousands of Apple devices, across 500+
stores worldwide. Every device a customer picks up in an Apple Store reflects
the precision and care this team puts into every build.

Requirements

• BA/BS in Computer Science or equivalent professional experience
• 5+ years of hands-on macOS systems or platform engineering experience, with deep knowledge of macOS internals, e.g. system configuration, folder permissions, disk image authoring, OS-level customization, and package management
• Strong automation engineering skills in Python and/or Swift
• Demonstrated ability to design, build, and maintain frameworks that replace manual workflows and scale reliably
• Experience managing large libraries of software configurations, test suites, or build workflows
• Demonstrate the precision, rigor and discipline to keep complex systems clean and auditable
• Familiarity with real-world macOS applications and workflows. Understand how professional software runs on Mac hardware is an asset in a role where every app on every demo device must perform exactly as a customer expects
• Cross-functional collaboration with engineers, analysts, and program managers in a fast-paced environment
• Comfortable working to precise, non-negotiable release deadlines tied to Apple's product and software calendars

Nice To Haves

• Expert knowledge of UNIX/ LINUX environments and setup tools (ssh, telnet, rsync, etc), critical for system management and troubleshooting
• Experience with Mobile Device Management frameworks (JAMF preferred), deploying applications, configurations via packages over MDM
• Demonstrated ability to ensure seamless device provisioning, configuration and system interoperability
• Experience with QA, specifically with developing integrated testing strategies, frameworks such as XCTest and pyTest

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees