Systems Engineer, Production

Clio•Vancouver, BC

1d•Hybrid

About The Position

Clio is seeking a Systems Engineer, Production to join their Platform Team. This role is available to candidates across Canada, with an expectation for those local to hubs (Burnaby, Calgary, or Toronto) to be in office a minimum of twice per week on designated Anchor Days. The Systems Engineering team is responsible for building and operating the cloud-based systems that power Clio's products and services. They design, automate, and maintain the infrastructure that enables global teams to deliver reliable, secure, and scalable solutions. Their mission is to make deploying and operating software effortless and safe, focusing on automation, observability, and reliability to empower engineering teams. The successful candidate will be part of a globally distributed team, collaborating with engineers in North America and Europe to drive technical excellence in Clio's production environments.

Requirements

Experienced cloud engineer who thrives on building infrastructure that is scalable, secure, and self-healing.
Comfortable writing code and digging into cloud architecture.
Clear communication skills, enjoyment of mentoring others, and a calm approach to complex challenges.
Experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale.
Expertise with Terraform and infrastructure automation.
Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling.
Experience in container orchestration and cluster management.
Experience with CI/CD systems such as Buildkite, GitHub Actions, etc.
Experience with relational or non-relational datastores in a production environment.
Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.).
Familiarity with Linux systems administration, networking, and troubleshooting.
Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration.
Growth mindset when it comes to process improvement and new technologies, especially AI.

Nice To Haves

Experience with Kubernetes (EKS) on AWS in production environments.
Expertise with best practices for managing and securing cloud environments at scale.
Prior experience leveraging AI to accelerate yourself and your team through generating code and debugging infrastructure issues.
Prior experience in platform engineering or developer productivity teams.
Prior experience working with software teams building and shipping applications to the cloud.
Hands-on experience managing and scaling distributed data stores (e.g., MySQL/Aurora) at scale, including troubleshooting database bottlenecks and implementing robust backup and disaster recovery strategies.

Responsibilities

Design, build, and maintain the AWS infrastructure supporting Clio’s production environments.
Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance.
Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience.
Enhance observability and reliability, refining alerting, monitoring, and incident response.
Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture.
Mentor and guide team members, fostering a culture of technical excellence and continuous learning.
Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems.
Define agentic patterns to influence the way cloud infrastructure is built, deployed, and observed.