Sr. Systems Engineer (Production Support)

SAIC • El Paso, TX

1d • Remote

About The Position

SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% remote role.

Requirements

• High-level, day-to-day operational support of complex application cloud systems
• Develops solutions to routine technical problems of limited scope
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems
• Collect diagnostic data
• Restore system operation
• Develop workarounds
• Document problems in logging and discrepancy reporting tools
• Work directly with the customer
• Respond to user calls regarding hardware and software problems
• Escalate problems when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation
• Provide training

Responsibilities

• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed