Sr Systems Analyst

The Walt Disney Company•Anaheim, CA

2d•Onsite

About The Position

The Sr. Systems Analyst role is an opportunity to join the Disney Experiences team, focusing on bringing technology to people and making magic. Responsibilities include attending meetings to improve global processes, troubleshooting integrations with safety and ride control systems, and gathering requirements for new attractions. The primary responsibility is to provide on-site support, training, troubleshooting, implementation, and development for the asset management system (Maximo). This role also involves process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization's systems and technology. The position reports to the Sr Mgr-FOS System Reporting & DLR System Processes.

Requirements

Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
Strives to achieve high customer service satisfaction
Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
Detail-oriented with solid communication skills
Demonstrated partnering skills with local and distributed work teams
Flexibility to adapt to changing priorities in a dynamic environment
Provide after hours on-call support for the client group in a team rotation
Ability to be flexible with work schedule, including weekends and holidays
Comfortable with facilitating/speaking with small to large groups in meeting and training environments
Demonstrated problem solving skills, as well as continuous improvement process skills
Ability to analyze business solutions to recommend efficient technical needs

Nice To Haves

Business Objects, Snowflake, Tableau or other reporting and data management experience
Experience in Enterprise Asset Management (particularly Maximo)
Experience with evaluating code based solutions (Java, Python, .Net)
5+ years supporting technology implementations/customer support
Facilities Management certifications
ITIL Foundation certifications
Agile project management certifications

Responsibilities

Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
Facilitate training for supported systems with users at all levels
Assist users through training and knowledge sharing to enhance understanding and capabilities
Communicate system impairments, outages, and resolution to the user community
Grow team analysts through mentorship, sharing of best practices, and documenting solutions
Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
Working a variety of shifts to support deployment schedules
Automate internal processes and increase the efficiency of recurring tasks
Guiding strategic initiatives for team analysts as Subject Matter Expert