Sr Systems Administrator
About The Position
This role involves addressing user tickets for hardware, software, and networking issues. The administrator will assist customers with installing applications and computer peripherals, and provide technical support either on-site or remotely. Responsibilities include providing IT network and customer services, guiding users with step-by-step instructions, customizing desktop applications, and advising on software and hardware upgrades. The role also requires maintaining a log of job tickets and maintenance tasks, escalating unresolved issues, ensuring client systems are functioning correctly, creating technical reports and manuals, and staying updated on computing technology advancements.
Requirements
- Experience in addressing user tickets for hardware, software, and networking issues.
- Proficiency in assisting customers with installing applications and computer peripherals.
- Experience in providing technical support via on-site visits or remote-access systems.
- Ability to provide IT networks and customer services.
- Skill in guiding users with step-by-step instructions.
- Experience in customizing desktop applications.
- Knowledge of advising on software and hardware upgrades.
- Experience in maintaining a log of job tickets and maintenance tasks.
- Ability to escalate unresolved issues to the appropriate support team.
- Capability to ensure client systems are functioning correctly.
- Experience in creating technical reports and manuals.
- Willingness to stay updated on computing technology breakthroughs and research.
Responsibilities
- Addressing user tickets for issues regarding hardware, software, and networking.
- Assisting customers through installing applications and computer peripherals.
- Providing technical support either by visiting on-site or through remote-access systems.
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Customising the desktop applications as per the needs of users and clients.
- Advising on software and hardware upgrades.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Ensuring that the client systems are working fine.
- Creating technical reports and manuals.
- Keep up with current breakthroughs in computing technology and research its reviews.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
