Administrator Sr.-Systems

Westlake•Houston, TX

17h

About The Position

As a Windows Administrator, provide Windows administration and support services to Westlake corporate entities, including installing hardware and software and specifying computer hardware and software requisitions. Provide technical support to corporate server administration and IT Coordinators at North American locations, and assist with system infrastructure projects. The role works independently with minimal guidance, solves complex problems, serves as a resource for less experienced colleagues, and may lead project teams or train junior staff. During assigned on-call rotations, the administrator resolves most issues reported through the emergency phone. Responsibilities include maintaining and securing assigned Windows servers, standard Windows services, monitoring tools, procedures, software shares, permissions, and backup jobs. The administrator also leads server operating-system installations and major application software replacements, evaluates technologies and packaged software, and assists with configuration requirements and software testing. The position requires strong communication, documentation, interpersonal, and customer-service skills; the ability to explain technical matters to different audiences, conduct root-cause analysis, collaborate effectively, and lead complex tasks in high-pressure situations. Weekend and evening work may be required for maintenance and emergencies. Travel may be up to 25%.

Requirements

College diploma or university degree in computer science, with 10 years of equivalent work experience.
Significant experience working in Azure and AWS cloud environments.
Significant technical experience designing, building, installing, configuring, and supporting Windows servers in physical, virtual, and cloud environments.
Hands-on performance-tuning and troubleshooting experience.
Strong written and oral communication skills.
Strong technical documentation skills.
Strong interpersonal skills and customer-service orientation.
Ability to present ideas in language suited to technical and non-technical audiences.
Experience working in a team-oriented, collaborative environment.
Ability to lead complex tasks effectively in a high-pressure environment.
Ability to work weekend and evening hours for maintenance and emergency work.
Ability to meet the stated physical demands, including lifting and moving items of varying weights up to 50 pounds.

Nice To Haves

Certifications in Microsoft Windows Enterprise products, including Exchange and Server operating systems; experience may be substituted for certifications.

Responsibilities

Provide Windows administration and support services to Westlake corporate entities, including hardware and software installation and specifications for computer hardware and software requisitions.
Provide technical support to corporate server administration and IT Coordinators supporting North American locations.
Assist with implementation of system infrastructure projects.
Keep assigned Westlake servers up to date with Microsoft Windows security patches.
Maintain Windows services, including Print, file, DNS, and DHCP, across physical, virtual, and cloud environments.
Monitor assigned server logs and other monitoring tools for abnormal operations and security activities.
Review and update Standard Operating Procedures to support consistent server management.
Maintain the departmental network share for server software and upgrades, adding software and patches as needed.
Validate permissions and groups in existing file-server folder structures.
Verify assigned daily backup jobs and resolve most issues related to failed jobs.
Resolve most third-level application support issues.
Lead teams installing new Windows server operating systems and follow the change-management approval process.
Lead teams replacing software for major applications.
Assess server technology and backup devices and recommend choices as technology evolves.
Evaluate packaged software against user requirements and vendor specifications.
Assist senior team members in determining configuration requirements, such as server, PC, and bandwidth needs.
Set up evaluation copies of software for testing by users and IT at the direction of senior team members.
Perform root-cause analysis of IT operational issues as required.
Resolve most issues reported through the on-call emergency phone during assigned rotation periods.
Perform additional responsibilities or tasks as assigned.