Sr. Systems Administrator

Serenity Mental Health Centers•Lehi, UT

About The Position

Serenity Healthcare is hiring a hands-on Senior Systems Administrator to own and improve the technology foundation behind a growing, multi-site healthcare organization. This high-impact role balances security, automation, end-user support, infrastructure reliability, and practical business needs. The position is based in Lehi, Utah, with 10–20% travel within the United States as needed, but not regularly. The administrator will manage and optimize Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot, including identity, access, endpoint compliance, security, and lifecycle management. The role also supports a cloud-native environment using Ubiquiti UniFi sites, Entra-joined devices, and RMM tools, as well as infrastructure spanning Azure, AWS EC2, and SQL Server. The administrator will become an expert in eClinicalWorks systems management and maintain configurations and updates for core SaaS platforms. The position includes automating provisioning, reporting, support, and administrative workflows; providing escalated Windows and Mac support; monitoring system health; investigating security and reliability issues; and maintaining documentation and standards for access, configuration, patching, backups, and recovery. The administrator partners with business teams, manages vendors and platform relationships, improves the employee experience, and participates in technology buildouts for new clinics. The successful candidate is expected to learn quickly, apply best practices, build relationships across the company, mentor junior team members, communicate clearly, and take ownership of work from diagnosis through implementation and follow-through. Employment is contingent upon successfully completing a criminal background check upon hire.

Requirements

Strong hands-on experience administering Microsoft cloud and endpoint environments.
Demonstrated ability to script and automate systems.
Working knowledge of cloud infrastructure, networking, SaaS administration, endpoint support, security controls, relational databases, and backup or recovery practices.
Ability to learn new ideas quickly and apply best practices.
Practical, service-minded approach and sound judgment in troubleshooting urgent issues, communicating clearly, documenting decisions, and preventing recurring problems.
Ability to operate as an owner in a fast-moving environment, prioritize competing needs, and carry work from diagnosis through implementation and follow-through.
Ability to build trust and relationships across the company and mentor junior team members.
Ability to travel 10–20% within the United States as needed; travel is not regular.
Successful completion of a criminal background check upon hire.

Nice To Haves

Experience with ActiveCampaign or other CRM platforms.
Experience with Waystar, insurance claims, or healthcare revenue-cycle systems.
Experience with healthcare, eClinicalWorks, or other electronic medical records systems.
Experience with Synology backup environments or PDK and similar physical access-control platforms.
Advanced Windows and Mac support experience and experience with multi-location technology operations.
Certifications such as Security+, Microsoft Azure, or Amazon AWS.

Responsibilities

Administer and optimize Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot, including identity, access, endpoint compliance, security, and lifecycle management.
Support the cloud-native environment, including Ubiquiti UniFi sites, Entra-joined devices, and RMM through Atera and Splashtop or Rustdesk.
Support technology spanning Azure, AWS EC2, and SQL Server, and develop expertise in eClinicalWorks systems management.
Configure and update core SaaS systems, including ActiveCampaign, Dialpad, Monday.com, DataWatch/PDK/Avigilon, and WordPress.
Automate provisioning, reporting, support, and administrative workflows using scripting, automation tools, APIs, and SQL.
Own escalated Windows and Mac desktop support, licensing, VPN access, printers, scanners, application deployment, and troubleshooting across corporate and clinic operations.
Monitor system health, investigate security or reliability issues, maintain clear documentation, and strengthen standards for access, configuration, patching, backups, and recovery.
Partner with Security, Operations, Finance, Revenue Cycle, and other business teams to translate needs into secure, supportable technology solutions.
Manage vendors and platform relationships and identify opportunities to simplify the environment, reduce manual work, and improve the employee experience.
Participate in technology buildouts for new clinics and provide the necessary technology.
Build trust and relationships across the company and mentor junior team members.
Prioritize competing needs, communicate clearly, document decisions, troubleshoot urgent issues, and help prevent recurring problems.