Sr. Surgical Scheduler Cardiac Arrhythmia

HonorHealth•Scottsdale, AZ

6d•Onsite

About The Position

The Sr. Surgical Scheduler is the first point of contact for customers and is responsible for departmental activities, including scheduling appointments for new and established patients undergoing high-level medical, radiology, and surgical procedures. The role prepares and educates patients for preoperative procedures and coordinates procedure and operating-room schedules, specialists, surgeons, and assistants. It also gathers and records financial and insurance information, performs administrative duties, and provides positive customer service. The position schedules surgeries and procedures according to physician privileges, block times, patient information, and physician requests. It supports accurate surgical charging, may post and process charges and related materials, supplies, implantable devices, and regulatory information, and enters or transcribes data. It registers patients, collects demographic, medical, and financial information, verifies insurance coverage, obtains prior approvals, arranges preoperative classes, education, and testing, and processes preregistration accounts 24–48 hours before admission. The role initiates medical records, distributes registration documents, obtains patient authorization and financial-responsibility signatures, checks availability of resources and equipment, coordinates workflow across disciplines and departments, coordinates surgery schedules with relevant departments and anesthesia, and runs reports for management. The position is based at the Cardiac Arrhythmia Clinic in the Osborn Medical Office Building in Scottsdale, Arizona. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least 1 year of related healthcare scheduling or clerical experience, including ICD-10, CPT coding, and knowledge of health care plan requirements.
May be required to complete a medical terminology class within 180 days (6 months) of hire.

Nice To Haves

Associate degree in a related healthcare field.
Medical terminology with specialization in operating room and/or central supply.
Two to three years of experience as a healthcare scheduler.
Operating room experience.
Previous data-entry or data-management experience.

Responsibilities

Serve as the first point of contact for customers and provide positive customer service.
Schedule new and established appointments for high-level medical, radiology, and surgical procedures.
Schedule surgeries and procedures according to physician privileges, block times, patient data, and physician requests.
Prepare and educate patients for preoperative procedures; arrange preoperative classes, education, and testing appointments as applicable.
Coordinate procedure and operating-room schedules, specialists, surgeons, assistants, and anesthesia-office schedules.
Gather and record patient demographic, medical, financial, and insurance information; register patients and initiate medical records.
Determine insurance coverage and obtain prior approval for preoperative testing.
Process preregistration accounts 24–48 hours before admission and distribute registration documents to appropriate staff or departments.
Obtain patient medical-authorization and financial-responsibility signatures.
Verify availability of materials, instruments, and equipment needed for physician and patient care.
Support accurate charging for surgical services; may post and process charges, materials, supplies, implantable devices, and related regulatory information.
Enter or transcribe data and run daily reports, including charge audit and charge capture reports.
Coordinate information and workflow with relevant disciplines and departments.
Perform other duties as assigned.