Sr. Surgical Scheduler Cardiac Arrhythmia

HonorHealth•Scottsdale, AZ

8d•Onsite

About The Position

A Sr. Scheduler-Surgical serves as the first point of contact for customers and manages departmental activities, including scheduling new and established appointments for high-level medical, radiology, and surgical procedures. The role helps prepare and educate patients for preoperative procedures and coordinates procedure and operating rooms, surgeons and specialists, and required assistants. It also gathers and records financial and insurance information, performs administrative duties, and provides positive customer service. The position schedules surgeries and high-level procedures based on procedure requirements, physician privileges and block times, patient information, and verified physician requests. It may identify scheduling or charging variances and opportunities, process surgical charges, record materials and supplies—including implantable devices and related regulatory information—and enter or transcribe data in designated systems. The scheduler registers patients and gathers demographic, medical, and financial information; determines insurance coverage; obtains prior approval for preoperative testing; and contacts patients to arrange preoperative classes, education, and testing when applicable. The role processes preregistration accounts 24–48 hours before admission, initiates medical records, distributes registration documents, and obtains signatures for medical authorization and financial responsibility. The position verifies the availability of materials, instruments, and equipment; coordinates information and workflow among departments and disciplines; coordinates surgery and procedure schedules with the appropriate department and anesthesia office; and runs daily management reports, including charge audit and charge capture reports. Other duties may be assigned. The role is based at the Cardiac Arrhythmia Clinic at 3225 N. Civic Center Plaza, Scottsdale, Arizona 85251. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least 1 year of related healthcare scheduling or clerical experience, including ICD-10 and CPT coding and knowledge of health care plan requirements.
May be required to complete a medical terminology class within 6 months of hire.

Nice To Haves

Associate degree in a related healthcare field.
Medical terminology with specialization in the operating room and/or central supply.
2–3 years of experience as a healthcare scheduler.
Operating room experience.
Previous data entry or data management experience.

Responsibilities

Serve as the first point of contact for customers and provide positive customer service.
Schedule surgeries and high-level procedures using procedure requirements, physician privileges, block times, patient data, and verified physician requests.
Identify potential variances or concerns and support accurate charging for surgical services.
Post and process surgical charges, including materials, supplies, implantable devices, and related regulatory information, as needed.
Register patients and gather demographic, medical, and financial information.
Determine insurance coverage and obtain prior approval for preoperative testing.
Contact surgical patients to schedule preoperative classes, education, and testing appointments when applicable.
Process preregistration accounts 24–48 hours before admission, initiate medical records, distribute registration documents, and obtain required patient signatures.
Verify the availability of materials, instruments, and equipment for physician and patient care.
Coordinate information and workflow across disciplines and departments.
Coordinate surgery and procedure schedules with the appropriate department and anesthesia office.
Run daily reports for management, including charge audit and charge capture reports.
Perform other duties as assigned.