Sr. Support Engineer, Ecommerce, API, and Middleware

TireHub Career • Atlanta, GA

18h • Onsite

About The Position

The Senior Support Engineer, Ecommerce, API, and Middleware is a senior technical support position responsible for operational maintenance, stability, and monitoring of TireHub Ecommerce (B2B) operations, customer facing API frameworks, supporting API frameworks and Middleware. This position reports daily to Manager, DevOps/Application Support Manager.

Requirements

• Expert level knowledge of Azure deployments and telemetry offerings (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus etc.) is required.
• Expert knowledge of SQL Server low-level interfacing technologies – SSIS, Transact SQL is required.
• Hands on experience working in an Agile/Scrum environment is required.
• Knowledge of best practices and tools in creation and maintenance of support documentation/ knowledge bases is required.
• Ability to review presented Solution / Enterprise Architecture artefacts and assess for supportability.
• Ability to collaborate with cross-functional business team, identifying additional technical solutions that will enable TireHub to keep their promise of providing industry-leading service.
• Ability to remain calm and productive under pressure, in a volatile environment.
• Intense customer focus
• Ability to adapt to change, to direct/control change and to facilitate change.
• Ability to accept and carry responsibility without reservation.
• Represents organization’s vision and values.
• Understands and works within the organizations mission, operations, structure, and goals.
• Ability to focus on critical objectives, eliminating tactical distractions.
• Rapid, value-add oriented decision-making ability.
• Good triage/diagnostic techniques
• Good technical documentation techniques

Nice To Haves

• Hands on knowledge Visual Studio IDE is desired but not required.
• Some Hands-on knowledge of .NET, especially Core framework is desired but not required.
• Some hands-on knowledge of AWS as pertains to TireHub deployment stack – Elastic Beanstalk, S3, EC2 is desired but not required.
• Hands on experience with Jira (or similar tactical project/issue tracking) and GitHub (or similar source control/versioning systems) is highly desired.
• Hands on knowledge of Postman or Fiddler, for API/web debugging.
• Knowledge of Dynatrace is helpful, but not required.

Responsibilities

• Establishes and maintains proactive support monitoring for systems in scope.
• Establishes shared support knowledge and documentation as it pertains to Middleware, Ecommerce, and API components and processing in scope and training other support resources as need.
• Identifies and coordinates the resolution of technical issues on assigned applications.
• Ensures timely detection of applications stability and functionality to ensure significant up-time and reliability.
• Creates support procedures and coordination of work for off-shore and on-shore support resources, as well as providing tactical leadership to these resources in the assigned area.
• Ensures timely detection of system outages, related diagnostic triage, and correction / escalation as per established runbook.
• Escalates issues to 3rd level resources including developers and vendor support resources.
• Establishes and maintains application support runbooks for Middleware, Ecommerce, and API processes.

Benefits

• This role is based in our headquarters office in Dunwoody, GA and requires a strong in-person presence.
• Must be able to travel up to 25%.
• TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
• TireHub maintains a drug-free workplace in accordance with state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree