Sr. Support Engineer, Ecommerce, API, and Middleware

TireHub • Dunwoody, GA

5h • Onsite

About The Position

TireHub is a company that moves tires, businesses forward, supports communities, and helps keep America rolling. Their employees, called Hubbers, are central to their operations, from the wheel to the warehouse, customer calls to corporate strategy. The Senior Support Engineer, Ecommerce, API, and Middleware is a senior technical support role responsible for the operational maintenance, stability, and monitoring of TireHub's Ecommerce (B2B) operations, customer-facing API frameworks, supporting API frameworks, and Middleware.

Requirements

• Hands on experience (prioritized over degree).
• Expert level knowledge of Azure deployments and telemetry offerings (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus etc.).
• Expert knowledge of SQL Server low-level interfacing technologies – SSIS, Transact SQL.
• Hands on knowledge of Postman or Fiddler, for API/web debugging.
• Hands on experience working in an Agile/Scrum environment.
• Knowledge of best practices and tools in creation and maintenance of support documentation/ knowledge bases.
• Ability to review presented Solution / Enterprise Architecture artefacts and assess for supportability.
• Ability to collaborate with cross-functional business team, identifying additional technical solutions that will enable TireHub to keep their promise of providing industry-leading service.
• Ability to remain calm and productive under pressure, in a volatile environment.
• Intense customer focus.
• Ability to adapt to change, to direct/control change and to facilitate change.
• Ability to accept and carry responsibility without reservation.
• Represents organization’s vision and values. Understands and works within the organizations mission, operations, structure, and goals.
• Ability to focus on critical objectives, eliminating tactical distractions.
• Rapid, value-add oriented decision-making ability.
• Good triage/diagnostic techniques.
• Good technical documentation techniques.

Nice To Haves

• Bachelor’s degree in computer science / MIS or similar related discipline.
• Hands on knowledge Visual Studio IDE.
• Some Hands-on knowledge of .NET, especially Core framework.
• Some hands-on knowledge of AWS as pertains to TireHub deployment stack – Elastic Beanstalk, S3, EC2.
• Hands on experience with Jira (or similar tactical project/issue tracking) and GitHub (or similar source control/versioning systems).
• Knowledge of Dynatrace.

Responsibilities

• Establishes and maintains proactive support monitoring for systems in scope.
• Establishes shared support knowledge and documentation as it pertains to Middleware, Ecommerce, and API components and processing in scope and training other support resources as need.
• Identifies and coordinates the resolution of technical issues on assigned applications.
• Ensures timely detection of applications stability and functionality to ensure significant up-time and reliability.
• Creates support procedures and coordination of work for off-shore and on-shore support resources, as well as providing tactical leadership to these resources in the assigned area.
• Ensures timely detection of system outages, related diagnostic triage, and correction / escalation as per established runbook.
• Escalates issues to 3rd level resources including developers and vendor support resources.
• Establishes and maintains application support runbooks for Middleware, Ecommerce, and API processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees