Sr. Support Engineer Core

TireHub • Dunwoody, GA

1d • Onsite

About The Position

The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems. This position reports to the Application Support Manager or Product Owner, Core Systems.

Requirements

• Applied knowledge of ERP lifecycle Accounts Payable/Accounts Receivable, inventory management, finance, GL and warehouse/logistics systems (WMS, TMS, Yard Management Last Mile Delivery.
• Expert knowledge of SQL Server interfacing technologies (Transact SQL).
• Experience with Jira (or similar tracking tools) and GitHub (or other version control systems).
• Proficiency with Postman or Fiddler, for API/web debugging.
• Hands-on experience in an Agile/Scrum environment.
• Strong skills in creating and maintaining support documentation and knowledge bases.
• Ability to review Solution/Enterprise Architecture artifacts for supportability.
• Strong diagnostic and triage techniques.
• Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership.
• Agility and Adaptability: Thrive in a dynamic environment and embrace new methodologies.
• Problem-Solving: Advanced analytical and critical thinking skills to identify, diagnose, and resolve technical issues efficiently.
• Optimizes Work Processes: Identifies and implements the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement and operational excellence.
• Collaborates: Builds strong partnerships and works collaboratively with others to achieve shared objectives and to research, experiment, and benchmark advanced analytical, data science, and ML/AI methods and technologies.

Nice To Haves

• Working knowledge of Azure (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus).
• Familiarity with Visual Studio IDE.NET Core, and AWS (Elastic Beanstalk, S3, EC2).
• Knowledge of Dynatrace.

Responsibilities

• Establishes and maintains proactive support monitoring for systems in scope.
• Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity.
• Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications.
• Ensures timely detection of application stability and/or functionality issues to up-time and reliability.
• Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed.
• Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks.
• Escalates issues to third-level resources including developers and vendor partners.
• Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition.
• Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support.

Benefits

• No cost health insurance option
• TireHub funded Health Savings Account
• TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• 401(k) including TireHub match
• Access to tire discounts, perks, and so much more!
• Access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees