Core Application Support Engineer

Millennium•New York, NY

4d•Onsite

About The Position

This role is responsible for the management of both Pre-Trade and Post-Trade production application systems, ensuring smooth operation and optimal performance. The successful candidate will have primary responsibility for software deployment and production environment management, while also contributing to project work associated with the applications they support. This is a highly collaborative role that requires close partnership with global development teams, QA, Infrastructure Technology, and portfolio managers. The ideal candidate is a bright, motivated self-starter with the ability to multitask effectively in a high-pressure environment. They will play an important role within the production engineering support team, which is focused on leveraging automation tools to streamline processes and support an expanding enterprise footprint. The production engineering support team utilizes a combination of in-house and industry-standard tools for configuration management and application deployment. The team delivers significant value by helping ensure the timely delivery of high-quality software, while maintaining the overall stability, performance, and reliability of the organization’s technology solutions.

Requirements

Bachelor’s degree or higher, preferably in Computer Science or a related discipline
Strong experience with SQL, Linux, Python, and scripting technologies
Strong troubleshooting and problem-solving skills, with the ability to understand both detailed issues and the broader business context
Solid understanding of, and experience working across, the full SDLC lifecycle
Strong team player with a proactive approach and willingness to support others
Ability to prioritize effectively in a fast-paced, high-pressure, and constantly evolving environment, with a strong sense of urgency
Excellent verbal and written communication skills
Strong sense of ownership and accountability

Nice To Haves

Prior experience with kdb+/q is a plus
Prior experience utilizing A.I in a trading environment a plus

Responsibilities

Develop subject matter expertise in the Trading Services applications supported within the region
Support, monitor, and proactively maintain the multiple post/pre trade trading environments
Build strong working relationships with trading groups, Middle Office, and Back Office teams, serving as the primary regional point of contact for issue escalations
Liaise with global development teams to coordinate and participate in software releases and new version deployments
Partner with global counterparts to ensure seamless coverage across regions
Investigate and resolve technical application issues independently where possible, while leveraging teammates when necessary
Manage communications with trading staff and internal stakeholders regarding issues, impacts, and resolutions
Enhance environment management tools to reduce risk and improve support team efficiency
Contribute to process automation initiatives to drive efficiency and streamline support functions
Document solutions and expand the knowledge base to enable effective issue resolution across a wide range of scenarios