Sr Supervisor - Ocean Export

Nippon Express USA • Hayward, CA

2d • $70,304 - $86,400 • Onsite

About The Position

Nippon Express U.S.A., Inc. (“NEU”) provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

• High school diploma or equivalent required; relevant education or equivalent work experience may be considered.
• Minimum five (5) years of ocean freight forwarding experience, with strong experience in Ocean Export operations.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance requirements, and carrier/vendor coordination.
• Ability to independently handle operational issues, complex shipments, and customer escalations.
• Experience training, supporting, and overseeing staff.
• Strong customer service, communication, organizational, analytical, and problem-solving skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel, with experience using freight forwarding or logistics systems.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong teamwork skills with the ability to coordinate effectively across departments and with customers, vendors, and overseas offices.
• Ability to identify and support process improvements.
• Ability to develop and maintain effective working relationships in a multicultural environment.
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)

Nice To Haves

• Minimum two (2) years of team leadership, supervisory, or equivalent leadership experience preferred.
• Experience with Ocean Export operations and/or Dangerous Goods shipments is preferred but not required.

Responsibilities

• Supervise daily Ocean Export operations and provide direction, guidance, and support to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely and accurate processing.
• Oversee export shipments including bookings, documentation, AES/EEI filing, bills of lading, cargo coordination, tracking, and billing.
• Assist with complex shipments, operational issues, customer escalations, and service failures.
• Communicate and coordinate with customers, overseas offices, carriers, truckers, warehouses, vendors, and internal departments.
• Ensure export documentation and shipment files are accurate and compliant with company procedures and applicable regulations.
• Train, coach, and support Export staff and assist management with employee development.
• Prepare and review customer quotations and coordinate rates with carriers, vendors, overseas offices, and Sales.
• Monitor billing accuracy, Accounts Receivable issues, and shipment profitability as needed.
• Support customer onboarding, SOP development, process improvement, and corrective actions.
• Maintain strong customer relationships and assist in resolving service issues.
• Perform other duties and special projects as assigned by management.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED