Sr. Supervisor, Major Accounts

Cars Commerce•Chicago, IL

2d•$118,600 - $148,250

About The Position

As a Major Account Supervisor, you will be responsible for managing a team of individuals and their assigned book of business consisting of some of the top automotive groups in the nation. This role primarily focuses on fostering partnerships, identifying account growth opportunities, maximizing retention, and ensuring team members are positioned to work efficiently and effectively.

Requirements

Previous management experience
Senior Performance Management experience with a high level of experience training other team members
5 years of Digital marketing strategy experience required
Ability to provide constructive and consistent feedback to all team members to ensure their further growth within their existing roles
Outstanding presentation & communication skills both over the phone and during in-person meetings
Excellent customer service skills
Must be very organized, punctual, and detail oriented
Fast learner & interested in new technologies
Team building and ability to rally your internal team to achieve company goals
The ability to remain cool under pressure and manage through client conflict
Strong knowledge of: SEO Fundamentals and Principles
Strong knowledge of: Paid search/Google Adwords
Strong knowledge of: Website Performance/Google Analytics
Strong knowledge of: Social Media
Strong knowledge of: Basic Wordpress knowledge

Nice To Haves

excellent communication and analytical skills
marketing savvy
the ability to enjoy working in a fast-paced environment
The ability to work through conflict resolution both internally and with external clients is a must.

Responsibilities

Lead the Major Accounts team of Performance Managers and administrative specialists
Create a layer of support for the Major Accounts Director
Run Major Accounts team meetings and scrum
Assist in determining and assigning PFM to new accounts and bandwidth management
Lead the onboarding of new clients that have DI services and provide ongoing training with PFM Team, maintain detailed knowledge of all new products and digital offerings
Work with PFM Team to identify upsell opportunities and build strategy
Mentor on best practices for client management and assist with professional growth
Meet with PFM Team in conjunction with the Major Accounts Director in 45-day, 6-month, and Annual Reviews and provide constructive feedback on performance and growth path
Support sales and strategy process for new business development when needed for Dealer Inspire and Agency Partners
Support PFM team with management of difficult clients/cancellations. Work toward saving all clients to attain 99% retention goal for each individual and region
Assist the Major Accounts Director with advocating and communicating with other internal departments for Dealer Inspire/Launch about bigger issues/blockers and process. Roll up all internal issues to the Major Account Director
Ensure consistent communication of company directives for PFM teams
Positive representation of client services to all internal teams
Positive representation of Dealer Inspire to all clients
Ability to build relationships with client and provide insight/guidance to the PFM team related to digital services (and beyond).