Major Accounts Relations Specialist

Jewett Cameron•North Plains, OR

3d•Onsite

About The Position

Jewett Cameron is seeking a highly organized, analytical, and customer-focused Major Accounts Specialist to support some of our most important national retail partners, including Home Depot, Lowe's, Costco, Menards, and other strategic accounts. This position serves as the operational hub for major customer accounts, managing the complete order lifecycle from order receipt through fulfillment, invoicing, payment resolution, and ongoing account support. The ideal candidate thrives in a fast-paced environment, enjoys solving complex problems, and can effectively coordinate across multiple departments to ensure exceptional customer service and operational excellence. If you enjoy working with large retail customers, analyzing data, resolving issues, and driving processes forward, we'd love to hear from you.

Requirements

3+ years of experience in account operations, customer service, order management, supply chain, logistics, or retail distribution within a B2B environment.
Experience managing complex or high-volume customer accounts.
Working knowledge of ERP systems, EDI processes, and order management workflows.
Strong Microsoft Excel skills and the ability to analyze and reconcile large volumes of data.
Ability to interpret customer agreements, pricing structures, routing guides, and compliance requirements.
Excellent written and verbal communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and solve problems independently while collaborating across departments.

Nice To Haves

Experience supporting major retail customers such as Home Depot, Lowe's, Costco, Menards, Walmart, Target, or similar national accounts.
Experience with EDI platforms and retail integration systems such as Apprise, SPS Commerce, CommerceHub/Rithum, or equivalent platforms.
Experience managing deductions, chargebacks, accounts receivable reconciliation, forecasting, replenishment programs, or consignment inventory.
Experience creating or improving SOPs and operational processes.

Responsibilities

Serve as the day-to-day operational owner for assigned national retail accounts.
Manage customer requests, order activity, inventory concerns, billing issues, compliance matters, and account inquiries.
Act as a key point of coordination between Sales, Finance, Logistics, Warehouse, Customer Service, and external customer contacts.
Build strong working relationships while ensuring customer expectations and requirements are consistently met.
Monitor orders from receipt through shipment, invoicing, and payment.
Identify and resolve order holds, backorders, substitutions, shipping delays, invoice discrepancies, and fulfillment issues.
Process and monitor EDI and manual orders while ensuring alignment with customer purchase orders and internal requirements.
Coordinate shipment tracking, routing compliance, and transportation-related issues.
Support retailer-specific compliance requirements, routing guides, vendor manuals, and ASN requirements.
Monitor and troubleshoot EDI transactions, including 850, 855, 856, and 810 documents.
Manage retailer portals and supplier systems, including those used by Home Depot, Lowe's, and other major accounts.
Respond to compliance notifications, deductions, and operational exceptions.
Perform billing validation and accounts receivable reconciliation.
Investigate customer deductions, chargebacks, remittance discrepancies, and short payments.
Gather supporting documentation and coordinate resolution efforts.
Review customer contracts, pricing agreements, discounts, and historical account activity to support informed decision-making.
Research and respond to leadership requests with thoughtful analysis and recommendations.
Develop and maintain account trackers, SOPs, and process documentation.
Support onboarding of new products, customers, account structures, and pricing programs.
Identify opportunities to improve processes, controls, and operational efficiency.