Sr Strategy & Planning Manager
About The Position
This is a senior position in the Department of Community Resources and will work with the Senior Executive Team on departmental projects as assigned. This position will need to have knowledge of social service policies and their impact on large County agencies and participants/residents. Principles and techniques of modern office management and procedures. Statistical concepts and methods along with Federal legislation and court decisions that impact Health & Human Services. A Sr Strategy & Planning Manager in human services acts as a strategic partner, thought leader, and operational champion for executive leadership, driving strategic initiatives, managing cross-functional projects, streamlining communications, overseeing critical operations, and ensuring alignment with the organization's mission to improve community well-being and service delivery. They handle priority management, project oversight, stakeholder liaison (Board, staff, external partners), and operational improvements, freeing executive leadership to focus on high-level strategy, making them essential for driving impact in complex social service environments.
Requirements
- Minimum of six years of experience in the assigned area of responsibility.
- Bachelor's Degree
- Combination of relevant education and relevant experience accepted
- May require a valid North Carolina or South Carolina Driver's License
- May require County Driving Privileges
- Knowledge of social service policies
- Leadership/management experience
- Strong presentation skills
- Knowledge of Data analysis and ability to present in executive meetings
- Problem Solving: Strong analytical skill to address complex issues within service delivery
- Exceptional Communication: Clear, concise, and diplomatic communication across all levels
- Mission-Driven Focus: Emphasize ensuring all strategic initiatives advance the organization's mission and vision
- Leadership principles and practices
- Stakeholder Complexity: Focus on managing relationships with diverse stakeholders
- Strategic Thinking: Ability to see the big picture and connect daily operations to long-term vision
- Project Management: Proven ability to manage multiple priorities and drive initiatives forward
- Discretion & Trust: Ability to handle sensitive information and act as a confident to the leadership team
- Adaptability: Flexibility to navigate dynamic environments common in human services
- Community Impact: Highlight driving initiatives that directly improve client outcomes and community well-being
- Resource Optimization: Stress efficient use of limited resources to maximize impact
- Proficient in various computer applications including Microsoft Office Suite
Responsibilities
- Help develop and implement strategic goals, ensuring alignment with the mission; monitor progress and performance of key initiatives.
- Serve as a trusted advisor, brainstorming solutions, analyzing options, and providing recommendations on complex challenges.
- Oversee large, cross-functional projects (e.g., new service launches, process improvements) from conception to completion.
- Act as a bridge between executives and departments, fostering collaboration, managing information flow, and drafting communications (reports, presentations, emails).
- Identify bottlenecks, streamline processes, and improve internal systems to enhance team productivity and resource allocation.
- Prepare for and facilitate leadership meetings and support interactions with the Board of County Commissioners.
- Manage relationships with key internal and external stakeholders, including community partners, vendors, and board members.
- Research, analyze data, and present insights to inform executive decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
