Sr. Strategy Manager - Director Systems Engineering & Support Services

TELUS Digital

31d

About The Position

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity The Senior Manager, Strategic Projects partners closely with the Head of Enterprise Technology to lead the most critical strategic priorities across the Enterprise Technology business. This role is not a business operations or PMO role. It focuses on driving enterprise-level strategic initiatives, accelerating decision-making, ensuring disciplined execution, and enabling the leadership team to operate with clarity, alignment, and momentum. The Senior Manager acts as a force multiplier—connecting strategy to outcomes across delivery, talent, and operating model transformation.

Requirements

8–12+ years of experience in strategy execution, transformation leadership, management consulting, or senior program leadership within technology or enterprise services
Proven experience leading ambiguous, multi-stream strategic initiatives in complex, matrixed organizations
Strong ability to structure problems, synthesize information, and drive executive-level decision-making
Exceptional written and verbal communication skills; comfortable engaging with senior leaders
High EQ, sound judgment, and confidence operating with limited direction

Nice To Haves

Strategic thinker with enablement discipline.
Bias for action and simplification of complex issues.
Operates comfortably at the intersection of strategy, delivery, and leadership enablement
Brings structure, clarity, and momentum without creating bureaucracy

Responsibilities

Lead high-impact, strategic initiatives sponsored by Enterprise Technology.
Translate business strategy into clear problem statements, roadmaps, milestones, and success metrics
Drive initiatives such as: Delivery and operating model evolution Talent capability uplift, and consulting maturity programs Enterprise-wide transformation initiatives spanning delivery, platforms, and ways of working
Maintain momentum across multiple workstreams, proactively removing obstacles and resolving dependencies
Establish and run enterprise-level governance for strategic initiatives and priority programs
Design and manage leadership cadences (monthly, quarterly) focused on decisions, outcomes, and accountability, not reporting
Ensure decisions are clearly documented, owned, tracked, and driven to closure
Anticipate risks, trade-offs, and escalation points; surface insights and recommendations early
Maintain a strategic view across major initiatives and programs impacting Enterprise Technology
Partner with delivery and practice leaders to assess health, interdependencies, and execution risks
Ensure transparency and alignment across initiatives without owning day-to-day delivery management
Act as a connector across Delivery, People & Culture, Finance, and Partner teams to advance strategic priorities
Prepare executive-ready materials including strategy narratives, decision briefs, and leadership updates
Represent the business leadership team in forums focused on alignment, execution acceleration, or issue resolution

Benefits

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.
Join us to architect the future of connected digital ecosystems
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume