Sr. Manager / Director, Engineering Strategy & Operations

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Agentforce is the future of AI, and you are the future of Salesforce. Sr. Manager/Director, Engineering Strategy & Operations is a key leader within the Platform Engineering Strategy and Operations organization, responsible for driving operational excellence, organizational effectiveness, and strategic initiatives across a global engineering footprint. This role partners closely with Platform Engineering leaders and Finance to ensure engineering investments, processes, and execution are tightly aligned with Salesforce's strategic priorities. As a critical bridge between engineering execution and business strategy, you will lead budget management for Platform Engineering while building and scaling world-class operating programs that empower engineers to solve complex customer challenges on the Salesforce Platform. This hands-on leadership role blends strategic ownership, technical acumen, and operational rigor to drive meaningful impact across Salesforce Clouds.

Requirements

8+ years of experience in engineering management, technical program management, or engineering operations within an enterprise technology environment
8+ years leading SaaS product development programs with a strong understanding of the SaaS business model and product lifecycle
Deep knowledge of the software development lifecycle, including agile methodologies in fast-moving environments
Strong financial literacy, including budgeting, P&L concepts, and managing large, complex data sets
Exceptional analytical and problem-solving skills, with a hands-on, detail-oriented approach
Proven ability to establish credibility with senior executives and influence across engineering, product, and customer organizations
Outstanding communication, organizational, and stakeholder-management skills in a matrixed environment
Ability to quickly master technical domains and emerging technologies relevant to the platform and programs you lead
A related technical degree required

Nice To Haves

Financially savvy, with strong understanding of cloud economics, public cloud infrastructure (AWS, GCP, Azure), software spend, and emerging cost drivers such as LLM usage
Experience with analytics and dashboarding tools (e.g., Tableau)
Background in both strategic planning and tactical execution in complex, enterprise-scale environments
Experience designing and owning scalable processes that turn strategy into sustained results

Responsibilities

Drive Engineering Strategy & Execution: Partner with senior engineering and business leaders to translate company strategy into actionable operating plans
Serve as a trusted advisor to Platform Engineering leadership on priorities, trade-offs, and investment decisions
Lead Financial & Program Operations: Own program and spend management for Platform Engineering, including budget planning, forecasting, and optimization. Apply strong financial and data analytics to guide high-impact investment and resource decisions
Build Scalable Operating Models: Design and implement operational frameworks for knowledge sharing, reusable assets, and engineering engagement playbooks. Establish mechanisms that improve execution rigor, delivery predictability, and cross-cloud collaboration
Enable Technical Excellence: Define and evolve the technical vision for engineering enablement programs in alignment with Salesforce platform standards, guardrails, and product roadmaps
Measure What Matters: Develop and track success metrics for programs and initiatives. Use data-driven insights to continuously refine strategy, operations, and future investments