Sr. Strategic Accounts Manager (Client Services)

Linqia • Chicago, IL

1d

About The Position

Linqia is a leading independent influencer marketing agency that utilizes its AI-powered proprietary technology platform, Resonate, to partner with top global brands. We specialize in developing and executing creative, creator-led strategies that deliver full-funnel results. Our company culture fosters career development and growth, emphasizing innovation, accountability, and a customer-first approach. We seek intelligent, talented, and fun-loving individuals who are driven to win. The Sr. Strategic Accounts Manager is a key client-facing role requiring leadership, strategic direction, accountability, business acumen, and vision for Linqia’s enterprise brand clients. This role involves driving innovative thinking while balancing client, company, and team needs. Responsibilities include overseeing media/influencer objectives and strategies, supporting ideation, ensuring proper application of tools and processes for planning and buying, and optimizing deliverables with strong rationale. The position manages select client accounts, acting as the liaison between Media Agencies, Creative Agencies, and the Brand. The primary objective is to deliver excellent customer experiences, foster repeat business, and lead internal teams. This role serves as a steward for both Linqia and the client, ensuring transparency and clear communication from pre-IO to launch. The Sr. Strategic Accounts Manager reports to Linqia’s Director of Strategic Accounts.

Requirements

• 7+ years of client management and media (or influencer) experience within agencies
• Driven by delighting customers, customer satisfaction drives your work
• Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms
• Entrepreneurial, self-motivator who isn’t afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals
• Proven track record of client and team success
• Experience and comfort with high-level client communications
• Bachelor’s degree

Nice To Haves

• MBA is preferred

Responsibilities

• Manage the oversight of a client’s campaign with superior customer service while maximizing business opportunities, growth, and efficiency
• Responsible for meeting business KPI’s and development within signed IO’s
• Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships
• Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment
• Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge
• Work with internal partners to gauge campaign performance and KPI’s to determine the extent to which the original objectives and strategies were met
• Proactively keep abreast of industry trends and share knowledge with the team
• Work closely with internal partners to optimize any revenue opportunities with particular clients

What This Job Offers

• Job Type: Full-time
• Career Level: Senior