Sr. Strategic Account Manager

Community Physicians • Oak Brook, IL

2d • $80,000 - $95,000

About The Position

The Senior Strategic Account Manager is responsible for managing and expanding strategic relationships with Skilled Nursing Facilities (SNFs) and post-acute partners. This role serves as the primary executive liaison between facility leadership and the physician services organization, ensuring high-quality service delivery, contract retention, and revenue growth.
The position focuses on both portfolio management and new business development, supporting long-term clinical integration and operational excellence across assigned territories.

Requirements

• Minimum 5–7 years of experience in post-acute account management, healthcare business development, or SNF operations
• Demonstrated success managing a large client portfolio while achieving growth and retention targets
• Strong knowledge of the Patient Driven Payment Model (PDPM) and regulatory challenges impacting Skilled Nursing Facilities
• Ability to analyze quality performance reports and identify operational improvement opportunities
• Strong communication, presentation, negotiation, and relationship management skills
• Ability to work independently in a fast-paced, high-pressure healthcare environment

Nice To Haves

• Bachelor’s degree in healthcare administration, business, or related field preferred

Responsibilities

• Manage a high-value portfolio of Skilled Nursing Facility (SNF) partnerships to ensure client satisfaction, contract retention, and service optimization.
• Identify and secure new Medical Director Agreements (MDAs) through targeted territory outreach and relationship-building initiatives.
• Present clinical value propositions to executive and regional leadership, demonstrating how physician services improve reimbursement outcomes, quality ratings, and hospital readmission performance.
• Lead the full contract lifecycle, including lead generation, proposal development, negotiation, and execution.
• Serve as the primary non-clinical operational liaison between facility administrators, regional leaders, and internal clinical teams.
• Conduct monthly and quarterly business reviews using clinical and operational data to demonstrate return on investment and identify opportunities for improvement.
• Proactively identify at-risk accounts and develop intervention strategies to support facility performance and protect contractual relationships.
• Resolve operational challenges related to communication workflows, EMR access, provider scheduling, and rounding coordination.
• Identify opportunities to expand service lines within existing accounts by integrating specialty physician services such as physiatry, psychiatry, cardiology, and wound care.
• Lead implementation and onboarding for new contracts to ensure successful clinical integration and early operational wins.
• Maintain accurate records of account activity, pipeline progress, and performance metrics.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Performance-based incentive structure tied to new business acquisition and portfolio retention
• Flexible field-based work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level