Sr. Specialist (Remote)
About The Position
The remote Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Sr. Specialist position at Concentrix is just the right place for you! As a remote Sr. Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
Requirements
- Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
- Sense of professionalism and ability to develop relationships.
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure, ability to take initiative
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal.
- Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
- Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
- Effective presentation skills, including creative training techniques and adult/accelerated learning techniques
- Must reside in the United States and have a valid U.S. address for residence.
Responsibilities
- Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
- Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
- Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
- Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
- Mentor peers by conducting peer reviews for other Instructional Designers
- Lead learning initiative projects while driving consistency within the core team members
- Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
- Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
- Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
- Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
- Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
- Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
- Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to: Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
- Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
